Cisco Client Services Manager in Algiers, Algeria

Client Services Manager

  • Location: Algiers, Alger, Algeria

  • Area of Interest Sales - Services, Solutions, Customer Success

  • Job Type Professional

  • Technology Interest *None

  • Job Id 1236596

What You'll Do

You will be working closely with the Account Product Sales, Product Sales Specialists (PSS) and Services Sales teams, you will provide specific technology, solution, or architecture expertise advancing services bookings for Cisco NWCA. You provide technical sales expertise primarily in prospecting, and qualifying solutions, that change business outcomes for our customers while helping position Cisco services thought leadership. Assistance with later sales stages may be appropriate at times. You will drive the solution sales process by documenting service and initial solution scope and prevent customer expectation gaps during the delivery cycle. You provide continuous improvement feedback of the services portfolio while driving continued year over year bookings growth.

  • Accelerate and develop growth of Cisco Technical Services New / Attach business through:

  • Close collaboration with virtual Sales Account Manager (VSAMs)

  • Develop programs to drive the Technical Services attach rate within a certain KPIs.

  • Closely coordinate with Distribution teams (DPAMs) to develop marketing initiatives to help accelerate adoption of Technical Services within the Distributors

  • Increase sales of Advanced Services for Cisco Solutions through:

  • Developing a deep understanding of the customer and prepare an AS Solution proposal during the qualification phase to assess whether Cisco has a solution to meet customer requirements as part of qualifying the opportunity;

  • Partner with the internal Services Sales Consultant (SSC), Account Manager (AM), Systems Engineer (SE) and Product Sales Specialists (PSS) to effectively package, price, and present solution to customer, including ROI and value proposition.

  • Develop and lead territory sales strategy to meet or exceed bookings targets in partnership with the AM & Service Sales Consultant

  • Provide weekly forecasting and visibility into sales activity by keeping a current pipeline using Cisco forecasting tools, SFDC.

  • Cross-functionally align with the following organizations:

  • Architecture Teams and Integrated Sellers: to ensure alignment and consistency in go-to-market strategy presenting ONE CISCO to customers;

  • Advanced Services Delivery: provide funnel with sufficient detail to allow an assessment of needed skill to ensure proper capacity planning of resources, scoping of requirements and deliverables, and inclusion of subject matter experts (technical, delivery) in sales cycle as required;

  • Advanced Services Practices Organizations: to ensure awareness of the enablement tools and methodology and provide feedback as to ongoing market requirement evolution.

  • Portfolio Teams: Providing feedback between customer requirements and current offering to allow for early recognition of changing business climate and customer needs and to provide feedback for continuous improvement or refinement of Cisco Service offerings.

  • Develop sales documents that establish Cisco commitments and maintain customer expectations

  • Provide knowledge transfer to SSC, Solution & Proposal Teams to make solutions scalable and repeatable

  • Assist in handling iterations of customer expectation through the negotiation process leveraging the SSC, Solution and Proposal team

  • Build influential relationships with key internal and external partners.

Who You'll Work With

Cisco is a unique innovator, accelerator and connector. We connect our employees to our partners and our customers, to ensure that the speed, agility and security of Cisco solutions have a multiplying effect worldwide. In the NWCA region, the Commercial and Marketing teams build our brand, advance key Cisco growth areas such as Security & Software and implement our technologies together with our partners. The Services Sales team focuses on understanding the customer's strategy, their needs and their business requirements in order to recommend the appropriate solution and to close complex, transformational deals. The goal of this role is to drive service led solution sales by establishing trusted, advisory relationships with various customer executives.

Who You Are

To be successful, Client Services Manager (CSM) would need to have the following required competencies.

  • Strategic and Critical Thinker: Identifying and understanding issues, problems, and opportunities. Ability to use data effectively, taking courses of action based on sound analysis and judgment that appropriately consider customer and partner business capabilities and issues, available facts, constraints, competitive circumstances and probable consequences.

  • Strong Customer Focus: Consistent customer support, seeking and taking appropriate actions on requirements while balancing business needs. Resolving difficult issues in a timely and professional manner and taking responsibility for customer satisfaction and loyalty.

  • Time & Productivity Management: Applying personal organizational strategies and processes to prioritize and effectively run a high volume of work activities.

  • High Impact Communication: Clearly conveying information and ideas to individuals and groups in a variety of situations; communicating in a focused and compelling way that drives others' thoughts and actions

  • Capability to Build lasting customer relationships: Working collaboratively with customers, channel partners, and account team members to meet business goals and objectives; using appropriate communication methods to influence others and establish relationships.

  • Negotiation Skills: Effectively exploring interests and options to reach outcomes that gain the agreement and acceptance of all parties by using legitimate data, objective criteria to support ones proposal.

The minimum requirements would be:

  • Related degree or equivalent experience with minimum of 3-5 years combined Sales Management, industry and technology experience. Consultative selling background multi-lingual ability and project management experience a plus.

Why Cisco

We connect everything: people, processes, data, and things. We innovate everywhere, taking bold risks to shape the technologies that give us smart cities, connected cars, and handheld hospitals. And we do it in style with unique personalities who aren't afraid to change the way the world works, lives, plays and learns. We are thought leaders, tech geeks, pop culture aficionados, and we even have a few purple haired rock stars. We celebrate the creativity and diversity that fuels our innovation. We are dreamers and we are doers.

We Are Cisco.

Cisco is an Affirmative Action and Equal Opportunity Employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, gender, sexual orientation, national origin, genetic information, age, disability, veteran status, or any other legally protected basis.