Cisco 1241506 - Customer Success Manager in Alpharetta, Georgia

1241506 - Customer Success Manager

  • Location: Alpharetta, Georgia, US

  • Additional Location(s) None

  • Area of Interest Customer Experience

  • Job Type Professional

  • Technology Interest *None

  • Job Id 1241506

What You'll Do

You’ll play a crucial role ensuring the success of our largest and highest-value customers. You’ll help us cultivate relationships and improve customer engagement. As a Customer Success Manager you will work with our customers in a post-sales capacity to help them realize the full value of Cisco’s products and services and also ensure that they achieve success with their desired business goals.

You’ll become a trusted advisor to our Stealthwatch customers and become part of their Security teams. You’ll also be your customers’ advocate here within Cisco.

Our Customer Success group has a long history of delivering outcomes beyond our customer’s expectations. Our organization is rapidly growing because of the positive impact we’ve had on both our customers and our colleagues throughout the organization. This is a great opportunity to join a fast-growing team that is central to the success of our customers.

Who You'll Work With

You’ll work with some of Cisco’s most strategic customers and their industry-leading information security teams. You’ll also work directly with our Customer Success, Product Management and Development teams to ensure that we are delivering as much value as possible for our customers.

Who You Are

You are passionate about the changing threat landscape and love the challenge of delivering capabilities that give our customers the edge against the adversary. You have a strong background in technical account and escalation management and are able to bring that experience to bear. Experience as a Sales Engineer, as a Security Operations Center (SOC) analyst or with Stealthwatch is a plus. You are a self-starter with an entrepreneurial spirit, an expert negotiator and have the ability to prioritize actions with only limited information.

Our minimum requirements for this role are:

• Minimum 5-7 years of experience in account management, professional services or customer service for large enterprises.

• Creative problem-solver with great attention to detail.

• Proactive and results-oriented, with strong prioritization skills.

• Excellent verbal and written communication skills.

• Demonstrated experience with network and security technologies.


• BA/BS preferred.

• Certifications such as CISSP, CISM or any relevant SANS GIAC.

Why Cisco

We connect everything: people, processes, data, and things. We innovate everywhere, taking bold risks to shape the technologies that give us smart cities, connected cars, and handheld hospitals. And we do it in style with unique personalities who aren’t afraid to change the way the world works, lives, plays and learns.

We are thought leaders, tech geeks, pop culture aficionados, and we even have a few purple haired rock stars. We celebrate the creativity and diversity that fuels our innovation. We are dreamers and we are doers.

We Are Cisco.

Cisco is an Affirmative Action and Equal Opportunity Employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, gender, sexual orientation, national origin, genetic information, age, disability, veteran status, or any other legally protected basis.