Cisco Documentation Manager for Data Center Doc Team in Bangalore, India

Documentation Manager for Data Center Doc Team

  • Location: Bangalore, Karnataka, India

  • Area of Interest Technical Documentation

  • Job Type Professional

  • Technology Interest Networking

  • Job Id 1228863

Who You Are

Do emerging trends like Augmented Reality, interactive videos, and customized content delivery pique your interest? If your answer is “Yes,” we’d like to talk to you! The Core Products Technical Communication team at Cisco Bangalore is looking for an experienced documentation manager to lead us in our journey to redefine the content experience for our customers.

Who You'll Work With

Our teams develop most of Cisco's Routing, Switching, and Wireless products . We believe in delivering the very best product experiences for our customers, and thrive on providing cutting-edge, user-centric content that complements Cisco’s diverse range of networking products and IT solutions.

What You’ll Do

The global initiatives we’re driving to transform the customer experience present a host of exciting opportunities for technical communication professionals. As a documentation manager at Cisco, you will:

  • Manage a team of writers at Cisco; this includes all aspects of people, process, and project management - performance planning, employee engagement, resource allocation across projects, tracking of project and quality metrics, vendor management, and financial planning.

  • Drive innovation and experiment with new-age content formats, information architecture, and rich media.

  • Identify opportunities to improve quality, usability, and productivity.

  • Tap trends in the technical writing industry and infuse new thinking into the team.

  • Gain an in-depth understanding of customer asks through internal/external connects to pilot innovative content development and delivery methods.

  • Lead initiatives with Cisco Technical Communications, as required, that help drive the organization forward in areas such as content strategy, tools, innovation, and customer-centric documentation practices.

  • Collaborate effectively on global teams and promote a spirit of inclusiveness to ensure that diverse perspectives are valued.

What You Need

  • Creative and critical thinking skills to solve customer problems

  • Strong team leadership and stakeholder management skills and experience

  • Strategic thinking skills and demonstrated thought leadership in the technical communication industry

Why Cisco

We connect everything; people, processes, data, and things. We innovate everywhere, taking bold risks to shape the technologies that give us smart cities, connected cars, and handheld hospitals. And we do it in style with unique personalities who aren't afraid to change the way the world works, lives, plays and learns.

We are thought leaders, tech geeks, pop culture aficionados, and we even have a few purple haired rock stars. We celebrate the creativity and diversity that fuels our innovation. We are dreamers and we are doers.

Cisco is an Affirmative Action and Equal Opportunity Employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, gender, sexual orientation, national origin, genetic information, age, disability, veteran status, or any other legally protected basis.