Cisco Engineer Customer Support in Bangalore, India

Engineer Customer Support

  • Location: Bangalore, Karnataka, India

  • Area of Interest Technical Support

  • Job Type Professional

  • Technology Interest Networking

  • Job Id 1230022

What You'll Do

  • Solves product and network problems of high complexity by quickly isolating and resolving issues

  • Increase customer network uptime by providing independent consultation to solve complex network and product problems

  • Effectively utilizes Cisco’s world class lab facilities to simulate customer network issues

  • Provides systems/product training and intellectual property material.

  • Single point of contact for network problem resolutions - manage, troubleshoot, and resolve issues

  • Submits complete and correct defect reports in area of expertise

Who You'll Work With

Cisco seeks a Customer Support Engineer in HTTS Routing Protocols team to join some of the industry's brightest minds in developing and deploying today's most advanced Internet technologies. In this role, you will gain insight on the detailed functionality of Cisco products and partner with all distributed elements of the service chain.

The ideal candidate demonstrates an aptitude and appetite for learning new technologies, evidenced by the ability to expand upon core knowledge. This is a great opportunity for someone with patience and an empathetic view of the customer to hone their skills and advance their career providing value to customers while working with an industry leader in networking technology.

Who You Are

  • 5+ years IP Networking experience; Working knowledge of Networking industry, products and protocols

  • 3+ years’ experience with Cisco Data Center Networking products or other industry Data Center solutions.

  • Experience and Knowledge of Data Center Networking Products (UCS-B, UCS-C, MDS9000 technologies).

  • Advanced Data Center troubleshooting expertise required

Desired Skills

  • Strong documentation skills--to be utilized for case management, knowledge capture, defect management and training.

  • Excellent verbal communication skills--these skills are essential for this engineering role as most of the work being done is through the phone.

  • Very strong problem solving skills--will be utilized often as this position covers all Cisco Data Center Networking technologies.

  • Strong understanding of TCP/IP--IP knowledge is critical as it is the foundation for most Data Center Networking technologies.

  • Working knowledge of handling network down situations--this role will be handling S1/S2 Service Requests with limited supervision.

  • Ability to drive recreates remotely--many issues result in the engineer needing to perform a recreate of the customer problem in order to isolate the issue and resolve.

  • CCIE or other top level industry certification (MCSE, SUN, Linux, VMware) is highly desirable.

  • Windows/Unix/Linux skills is also highly desirable

Why Cisco

We connect everything: people, processes, data, and things. We innovate everywhere, taking bold risks to shape the technologies that give us smart cities, connected cars, and handheld hospitals. And we do it in style with unique personalities who aren’t afraid to change the way the world works, lives, plays and learns.We are thought leaders, tech geeks, pop culture aficionados, and we even have a few purple haired rock stars. We celebrate the creativity and diversity that fuels our innovation. We are dreamers and we are doers.

Cisco is an Affirmative Action and Equal Opportunity Employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, gender, sexual orientation, national origin, genetic information, age, disability, veteran status, or any other legally protected basis.