Cisco Engineer technical support in Bangalore, India
Engineer technical support
Location: Bangalore, Karnataka, India
Area of Interest Technical Support
Job Type Professional
Technology Interest Wireless, Mobility
Job Id 1227209
What You'll Do
Deliver high-quality technical assistance for Cisco wireless products mainly Prime Infrastructure, CMX and Mobility Service engine through telephone and electronic communication.
Provide hardware and software technical support, including configuration assistance and troubleshooting of devices and other peripheral networking equipment.
Document and reproduce customer related networking problems, and if necessary coordinate fixes by engineering department.
Prepare technology white papers.
Manage critical customer accounts and escalation requests.
Mentor newly hired support engineers and peers in technical areas of specialty.
Provide ongoing technical and process training on new product developments and service offerings.
Serve as team escalation point for difficult technical and customer issues.
Participate as technical expert in product marketing meetings, and support readiness project work.
Develop common question and answer documentation to be included in department knowledge base
Who You'll Work With
Cisco Wireless is the market leading WLAN provider designed to meet the ever-increasing demands of any enterprise network, from the most basic to highly dense wireless environments. With advanced technologies such as CleanAir, ClientLink, and Optimized Roaming, Cisco wireless networks improve the end-user experience on wireless devices offering High performance, Advanced technology and Extensive intelligence.
Cisco wireless networking combines the mobility of wireless with the performance of wired networks, offering a dramatic performance increase compared to legacy 802.11a/g networks. Cisco delivers 802.11n and 802.11ac excellence designed to effectively support a vast range of business-focused wireless networks from the most basic to today's most demanding high-density environments. Your role will be to accelerate Cisco’s customer’s success by resolving their mission critical Wireless issues working with global teams in a complex environment.
Who You Are
BE or MS CS/EE with 8 to 10+ years of industry experience
Self-driven with proven experience resolving deep technical issues that span across product lines.
Desired candidate is already at a Sr Engineer/Technical Leader level and is looking to expand skillset by learning new products.
Excellent domain knowledge & proven experience working with Java, HTTP, SOAP, REST, Spring, ORM/Hibernate, Tomcat, Apache, JEE, etc), performance profiling tools, database, and HA patterns
SNMP trap processing and knowledge of MIBS
Good working experience of configuration control and build systems and methodologies (subversion, GIT)
Excellent analysis and programming skills
Experience of developing in UNIX/Linux Operating System environments
Experience of Agile development methodologies
Knowledge of messaging experience / JMS, TCP/IP, SNMP, LAN/WAN routing/switching and other network layer protocols a plus
Certification in Wireless is a plus (CCNA, CCNP R&S, CCNA-W, CCNP-W, CCIE-W)
Background in internetworking, LAN and WLAN technologies is good to have.
Knowledge of Cisco Prime Infrastructure and Mobility Service Engine
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We Are Cisco.
Cisco is an Affirmative Action and Equal Opportunity Employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, gender, sexual orientation, national origin, genetic information, age, disability, veteran status, or any other legally protected basis.