Cisco Program Manager in Bangalore, India
Location: Bangalore, Karnataka, India
Area of Interest Engineer - Network
Job Type Professional
Technology Interest Networking
Job Id 1228621
What You'll Do ?
Cisco Service Provider Platforms and Applications (SPPA) is the market leading provider of end to end and component solutions for the Service Provider Video markets including Broadcasters, MSOs, DTH, Telcos, Primary Distribution and Secondary Distribution providers.
As a program engineer in our group, you will be part of the team who develop Cisco’s next-generation Video solutions product – Infinite Video Platform(IVP).
Responsible for an IVP Client engineering customer relationship for both existing and pre-sales
Generate program plan, tracking and commit deliveries
Work with other IVP functions: deliver a high-quality service to customers and maintain high levels of customer satisfaction.
Manage Cisco and 3 rd Party Deliverables.
Building strong customer relationships to ensure understanding of business needs/challenges, understand how SaaS can help them be successful
Support sales organization to win new business, providing customer presentations, pre-sales material. Build strong relationships with the account teams working with them to win new business and ensuring it aligns with SPPA strategy.
Responsible for SaaS delivery ensuring that contractual commitments are met and business goals achieved.
Responsible for upward reporting and customer escalations, ensuring that accurate management information is provided and engagement governance followed
Escalate appropriate issues for resolution.
Develop collaborative relationships with other SPPA functions so that you can be an effective advocate for our customer and engineering
Who You'll Work With ?
You will be part a professional scrum team working using the latest Agile development technics, along with experts in modern client and cloud technologies.
Who Are You ?
Individuals who are best suited to these roles will likely have:
More than five years Project Management experience in the software solution field. Any broadcast or video experience highly desirable.
Experience of operating in a SaaS or DevOps environment
Significant experience of working with account teams to win new business.
Experience of working with customers, establishing collaborative and trusting relationships
Worked with global cross-functional teams.
Experience building collaborative environments, team cultures, and customer service mindset among project teams.
A self-starter, working with minimal supervision, trusted and wanting to take on a high degree of responsibility.
Leadership in a matrix multi-cultural organization
Software solution Services delivery knowledge ideally SaaS/Dev Ops, Cloud operations
Have the ability to think outside the box and find a resolution to issues
Strong communications and presentations skills, impactful and professional
Ability to operate in a very dynamic environment
Ability to find and establish a network of contacts inside a Global organization quickly
Why Cisco ?
At Cisco, each person brings their unique talents to work as a team and make a difference.
Yes, our technology changes the way the world works, lives, plays and learns, but our edge comes from our people.
• We connect everything – people, process, data and things – and we use those connections to change our world for the better.
• We innovate everywhere - From launching a new era of networking that adapts, learns and protects, to building Cisco Services that accelerate businesses and business results. Our technology powers entertainment, retail, healthcare, education and more – from Smart Cities to your everyday devices.
• We benefit everyone - We do all of this while striving for a culture that empowers every person to be the difference, at work and in our communities.
Cisco is an Affirmative Action and Equal Opportunity Employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, gender, sexual orientation, national origin, genetic information, age, disability, veteran status, or any other legally protected basis.