Cisco Technical Solutions Architect - Contact Center (ASEAN) in Bangkok, Thailand

Technical Solutions Architect - Contact Center (ASEAN)

  • Location: Bangkok, Thailand

  • Additional Location(s) Indonesia, Malaysia, Vietnam

  • Area of Interest Engineer - Pre Sales and Product Management

  • Job Type Professional

  • Technology Interest Collaboration, Video

  • Job Id 1228565

What You'll Do

The ASEAN Sales organization comprises of Enterprise, Commercial and Growth Segments. We innovate, support and execute on the APJ Region and WW Collaboration vision to drive accelerated and profitable business growth.

Collaboration promotes business. With access to the resources and information they need, employees are more engaged. And an engaged workforce is more productive, loyal, and satisfied. Whether it’s between individuals, teams, with customers, or with partners, collaboration has to be easy to achieve these business results.

More than 95 percent of Fortune 500 companies now use Cisco Collaboration Solutions to build competitive advantage.

As Cisco charters its journey to be the number 1 IT Company, it will provide significant opportunities to increase your knowledge, skills, and performance by taking advantage of Cisco's wide range of professional development programs. Cisco offers professional development and leadership programs and many of these are ideally suited for Systems Engineers who are working on the edge of market transitions and handling cutting edge technology for our customers.


  • Understand and articulate Cisco’s Contact Center Architectures and Vision

  • Understand business requirements for customer base and be able to translate them into technical requirements

  • Provide high-level and detailed consultative solutions

  • Create, present and document technical solutions

  • Perform in-depth and high-level technical presentations for customers, partners and prospects

  • Technical and sales support for major account opportunities

  • Maintain a broad knowledge of the Collaboration technology and trends of the industries in which one's customers conduct business

  • Solid teammate and ability to work with multiple teams

  • Ability to work independently in a dynamic role

  • Travel for major opportunity engagement in ASEAN theaters.

Who You'll Work With

The Internet of Everything is a phenomenon driving new opportunities for Cisco and it's transforming our customers' businesses worldwide. We are pioneers and have been since the early days of connectivity. Today, we are building teams that are rapidly growing our technology solutions in the mobile, cloud, security, IT, and big data spaces, including software and consulting services. Collaborate with like-minded innovators in a fun and flexible culture that has earned Cisco global recognition as a Great Place To Work.

Cisco is a game changer in the security industry. We’re working to deliver technology that not only safeguards customer’s data but doesn’t become an obstacle when they need to access it. We’re developing next gen firewall and cloud security solutions that are able to adapt to constantly changing threats to the network

Who You Are

  • Minimum 13+ years of technical sales or pre-sales experience with 7+ years in Collaboration specialization experience with Collaboration technologies

  • Demonstrate deep technical expertise in the Collaboration product (Meeting, Calling, Customer Care and Cloud Collaboration) portfolio and articulate business relevance.

  • Have a good command of the competitive landscape and competitive vendor strengths and weaknesses

  • University degree in a technical discipline or equivalent highly preferred

  • Successful quota achievement

  • Proven track record or managing and winning technical and high value IT security projects

  • Validated presentation and interpersonal skills

  • Commercial awareness and communication skills

  • Highly motivated self-starter that does not need day-to-day management

  • Desirable experience including delivering training courses, prior experience with Cisco Collaboration technologies.

  • Since the major territory covered is ASEAN proficiency in English, Thai and other language are strongly preferred.

Why Cisco

At Cisco, each person brings their unique talents to work as a team and make a difference.

Yes, our technology changes the way the world works, lives, plays and learns, but our edge comes from our people.

  • We connect everything – people, process, data and things – and we use those connections to change our world for the better.

  • We innovate everywhere - From launching a new era of networking that adapts, learns and protects, to building Cisco Services that accelerate businesses and business results. Our technology powers entertainment, retail, healthcare, education and more – from Smart Cities to your everyday devices.

  • We benefit everyone - We do all of this while striving for a culture that empowers every person to be the difference, at work and in our communities.

Colorful hair? Don’t care. Tattoos? Show off your ink. Like polka dots? That’s cool. Pop culture geek? Many of us are. Be you, with us! #WeAreCisco

Cisco is an Affirmative Action and Equal Opportunity Employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, gender, sexual orientation, national origin, genetic information, age, disability, veteran status, or any other legally protected basis.