Cisco Client Service Manager - CGEM (1228588) in Garching, Germany
Client Service Manager - CGEM (1228588)
Location: Garching, Bayern, Germany
Additional Location(s) anywhere in Germany
Area of Interest Sales - Services, Solutions, Customer Success
Job Type Professional
Technology Interest *None
Job Id 1228588
Client Service Manager, Germany
What You'll Do
This Client Service Manager within the CGEM (Cisco’s Global Enterprise Model) Segment is a customer-facing sales professional who drives the overall success of Cisco Service business at some of the largest German based Enterprise Accts on Global level, including management of account plan activities, generation of a balanced and healthy opportunity pipeline, forecast and achievement of signings, revenue, contract profitability and client satisfaction.
The Client Service Manager is expected to engage with the client on various management levels to understand customer’s strategy, customer’s needs, and their business requirements so as to recommend appropriate Cisco service solution.
The Client Service Manager is expected to generate and close complex, transformational deals.
In this job you will,
Proactively engage with the customer executives to sustain and build deep relationships to become a trusted advisor.
Identify customer business issues, challenges, pain points, careabouts by which Cisco can improve, enhance or optimize through insertion of IT Service Management and Service Execution elements.
Develop a pipeline of opportunities.
Communicate issues and solutions to executives in a way, which is thought to provoke, insightful and considered a burning platform.
Present a comprehensive transformational business case (includes a customer problem/challenge) describing how Cisco’s solutions align with the customer’s strategy and outcome and demonstrate the value of the proposed solution.
Negotiate the terms of contractual agreements, variations in price, scope of service (SOW) and closing sales by commitment;
Work and Plan to achieve revenue goals
Forecasting accurately on a weekly, monthly, and quarterly schedule
Gather market and industry information
Who You'll Work With
You will engage customers face-to-face or via collaborative tools and technology such as WebEx, Telepresence, etc. As part of Cisco’s Services Sales Organization and dedicated member of the Acct Team for some of the largest Enterprise Accts, it will be necessary to work cross-functionally. Including, but not limited to Operations, Delivery, Product Sales, Finance, Legal, Architecture, Partners. This will ensure alignment with the global account strategy and consistent local implementation.
Who You Are
BE or BE+ 10 years of experience in service sales with a very deep understanding of IT Service Management and ITIL
Native in German and fluent business English
Experience in creating stakeholder interlocks and also communicating analysis and business outcomes in a concise and precise way
Track Record in succesfull orchestrating and leveraging crossfunctional, virtual Pre-Sales Teams
Ability to coordinate multiply related initiatives effectively Track Record of successfully negotiating contracts in tight coordination with a crossfunctional Team
Ability to influence decisions related to Cisco Services and Cisco technologies across customers IT and Lines of business
Detailed understanding of all back office systems leveraged in support of the business, Partnering with senior management to establish operational objectives and assignments;
Knowledge of Cisco Services offerings, software portfolio, data & analytics, security and industry trends (e.g. cloud and ITSM)
Ability to prepare Strategic Business Planning, Business & Financial Acumen and strong negotiation- and , presentation-skills;
We connect everything: people, processes, data, and things. We innovate everywhere, taking bold risks to shape the technologies that give us smart cities, connected cars, and handheld hospitals. And we do it in style with unique personalities who aren’t afraid to change the way the world works, lives, plays and learns.
Cisco is an Affirmative Action and Equal Opportunity Employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, gender, sexual orientation, national origin, genetic information, age, disability, veteran status, or any other legally protected basis.