Cisco Change Manager in Krakow, Poland

Change Manager

  • Location: Krakow, Poland

  • Area of Interest Customer Experience

  • Job Type Professional

  • Technology Interest Networking

  • Job Id 1234802

Who You'll Work With

Cloud and Managed Services Change Management governs the deployment of new upgrades, features, and patches as well as the deployment of new hardware and software to improve our customers' networks. Change Management insures that deployment into the customer networks is a controlled and stable event, preventing outages and impact for the activities performed. The Release Management team tests releases, recommends solutions, and deploys these solutions to drive change and adoption for their customers

What You'll Do

  • Engage directly with senior engineers and service delivery managers to deploy in their customer environments

Management and Coordination of change activities

  • Leading Technical and Post-Implementation Review Boards

  • Accountability for all change activities including change coordination, documentation, impact analysis, risk mitigation, communications, and stakeholder engagement

  • Initiate, influence and maintain effective relationships with and between key internal and external stakeholders to proactively manage needs, expectations, mitigate risks and complex issues to support Change Requests

  • Documenting measures and metrics of technical changes that are able to be monitored throughout the change lifecycle

  • Identify Continuous Service Improvement opportunities

  • Represent Change Requests at Customer CAB meetings

  • Ensure all team members follow process in the testing and deployment of patches, upgrades, and new hardware and software

  • Manage the schedule of activities in the environment to insure no conflicts between release teams.

  • Review the technical details of changes planned, providing a first-line defense against improper change activities.

  • Make recommendations around continual service improvements around change management activities. Drive changes to process and procedures to speed deployment while protecting the customer environment.

Who You Are

  • ITIL Foundations Certifications

  • 5+ years in Service Delivery/NOC environment

  • CCNA or higher Cisco certification with good understanding of Cisco Collaboration and Data (R&S) technologies

  • Strong understanding of ITIL framework and Change Management function

Desired Skills

  • Experience with Excel and PowerPoint

  • PMP or PRINCE2 Certification

  • ITIL Intermediate Certification

  • Experience delivering service reviews to senior executives

  • Strong skills in managing conflicts and mediating to resolution

  • Exposure to tools like ITSM, HPSC

Why Cisco

At Cisco, each person brings their unique talents to work as a team and make a difference.

Yes, our technology changes the way the world works, lives, plays and learns, but our edge comes from our people.

  • We connect everything – people, process, data and things – and we use those connections to change our world for the better.

  • We innovate everywhere - From launching a new era of networking that adapts, learns and protects, to building Cisco Services that accelerate businesses and business results. Our technology powers entertainment, retail, healthcare, education and more – from Smart Cities to your everyday devices.

  • We benefit everyone - We do all of this while striving for a culture that empowers every person to be the difference, at work and in our communities.

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