Cisco Change Manager in Krakow, Poland
Location: Krakow, Poland
Area of Interest Customer Experience
Job Type Professional
Technology Interest Networking
Job Id 1234802
Who You'll Work With
Cloud and Managed Services Change Management governs the deployment of new upgrades, features, and patches as well as the deployment of new hardware and software to improve our customers' networks. Change Management insures that deployment into the customer networks is a controlled and stable event, preventing outages and impact for the activities performed. The Release Management team tests releases, recommends solutions, and deploys these solutions to drive change and adoption for their customers
What You'll Do
- Engage directly with senior engineers and service delivery managers to deploy in their customer environments
Management and Coordination of change activities
Leading Technical and Post-Implementation Review Boards
Accountability for all change activities including change coordination, documentation, impact analysis, risk mitigation, communications, and stakeholder engagement
Initiate, influence and maintain effective relationships with and between key internal and external stakeholders to proactively manage needs, expectations, mitigate risks and complex issues to support Change Requests
Documenting measures and metrics of technical changes that are able to be monitored throughout the change lifecycle
Identify Continuous Service Improvement opportunities
Represent Change Requests at Customer CAB meetings
Ensure all team members follow process in the testing and deployment of patches, upgrades, and new hardware and software
Manage the schedule of activities in the environment to insure no conflicts between release teams.
Review the technical details of changes planned, providing a first-line defense against improper change activities.
Make recommendations around continual service improvements around change management activities. Drive changes to process and procedures to speed deployment while protecting the customer environment.
Who You Are
ITIL Foundations Certifications
5+ years in Service Delivery/NOC environment
CCNA or higher Cisco certification with good understanding of Cisco Collaboration and Data (R&S) technologies
Strong understanding of ITIL framework and Change Management function
Experience with Excel and PowerPoint
PMP or PRINCE2 Certification
ITIL Intermediate Certification
Experience delivering service reviews to senior executives
Strong skills in managing conflicts and mediating to resolution
Exposure to tools like ITSM, HPSC
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