Cisco Software Support Engineer in Krakow, Poland

Software Support Engineer

  • Location: Krakow, Poland

  • Area of Interest Professional Services

  • Job Type Professional

  • Technology Interest *None

  • Job Id 1003569

Cisco are always looking to identify talented people. If you are reading this posting then we may not have an open job right now, however it is highly likely we will in the future. If you are interested in working for Cisco in this capacity then please submit your details and CV or resume against this requisition so that when a suitable vacancy arises a Cisco representative can contact you directly.

Who we are?

We connect everything: people, processes, data and things. We innovate everywhere, taking bold risks to shape the technologies that give us smart cities, connected cars, and handheld hospitals. And we do it in style with unique personalities who aren’t afraid to change the way the world works, lives, plays and learns.

We are leaders with vision, mothers, tech geeks, fathers, pop culture aficionados, and we even have a few purple haired tech-gurus. We celebrate the creativity and diversity that fuels our innovation. We are dreamers and we are doers.

Our focus on inclusion and diversity is not just about equal opportunity, or bringing in the best talent. We also participate in initiatives to promote STEM education, inspire young students and empower women and men in building technical careers. Throughout the world, Cisco employees give generously their talent, time and compassion in a variety of social causes. We embrace enthusiasm to help change the world and make a positive impact.

We build the future of the Internet by crafting unprecedented value and opportunity for our customers, employees, investors, and ecosystem partners.

Who You'll Work With

The Technical Assistance Center (TAC) provides second and third level technical support to our customers around the world. We jump in to help when their software solutions and system experience hiccups. We assist when nobody else knows how to fix the issue.

Various technology teams exist within TAC. Here are a few examples:

  • Our Video Team helps TV companies when their daily show broadcast fails;

  • Our ACI team helps hospital restore the connection between the X-ray machine and the doctor;

  • Our Security team helps the grocery store to recover from a cyber-attack;

  • Our Cloud team helps a telecom service provider to fix an issue in rolling out new service offers.

In TAC, we continuously support our customers in making their customers' lives better. Do you want to help? We invite you to join us in this endeavor being a part of our family.

What You'll Do

  • You will work with our customers across the globe from different cultural, gender, lingual and technical backgrounds.

  • You will be a trusted technical authority. You will guide your customers in solving problems of highly complex issues in their systems, solutions or networks. You will deliver a superb experience in a difficult situation. You will collaborate with your customers over e-mail, phone, Webex,...

  • You will be available for our customers, ready to jump into a new problem situation. You will co-operate with your customer to resolve the issue. You will maintain a high level of accuracy for all your assigned work. You will apply due diligence and prioritization.

  • Be the first to lay hands on the latest and greatest in the field of software defined, self-orchestrating, self-optimizing networks and solutions technology space. You will get to work on technologies of tomorrow, today!

  • We will encourage you to be creative. We will give you freedom to change the way you and the team work.

  • You are not alone. Your team members and you form a tribe together. You will collaborate with top talents across Cisco.

  • Demonstrate ownership of Customers problems and drive them until resolution. You are the Customers entry point to Cisco.

  • You will author case studies, troubleshooting guides,... You will train junior engineers. You will help others unleash their full potential.

Who You Are

  • You love to solve problems. You are analytical in your approach.

  • Obviously, you are an authority in your technology field. Here are some of the skills we're looking for, however you don't need to have all of them (choose the technology you love!)

  • XML / XSLT / WSDL / SOAP / JSON / REST-APIs / HTML / CSS / Javascript / PHP / Bash / Vim / regex / SQL / postgreSQL

  • C / C++ / Java / Perl / Python / C# / Ruby - programming/scripting language

  • Experience in developing software

  • Ability to review current systems and presenting ideas for system improvements, including cost proposals

  • Working closely with analysts, designers

  • Maintaining the systems once they are up and running

  • Preparation of training manuals for users

  • Develop technical documents and handbooks to accurately represent application design and code

  • In-depth knowledge of programming for different operating systems and platforms using development tools

  • You know you way around application stacks (in Linux, Unix,...).

  • You have excellent communication skills (in English).

  • You are Bachelor or Master in Engineering, Computer Science or have similar experience.

Why Cisco

At Cisco, each person brings their unique talents to work as a team and make a difference.

Yes, our technology changes the way the world works, lives, plays and learns, but our edge comes from our people.

  • We connect everything – people, process, data and things – and we use those connections to change our world for the better.

  • We innovate everywhere - From launching a new era of networking that adapts, learns and protects, to building Cisco Services that accelerate businesses and business results. Our technology powers entertainment, retail, healthcare, education and more – from Smart Cities to your everyday devices.

  • We benefit everyone - We do all of this while striving for a culture that empowers every person to be the difference, at work and in our communities.

Colorful hair? Don’t care. Tattoos? Show off your ink. Like polka dots? That’s cool. Pop culture geek? Many of us are. Be you, with us! #WeAreCisco

*LI-EMEA-CO1

Cisco is an Affirmative Action and Equal Opportunity Employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, gender, sexual orientation, national origin, genetic information, age, disability, veteran status, or any other legally protected basis.