Cisco Tier 3 Security Engineer in Krakow, Poland

Tier 3 Security Engineer

  • Location: Krakow, Poland

  • Area of Interest Customer Experience

  • Job Type Professional

  • Technology Interest Networking

  • Job Id 1234859

What You'll Do

Cisco Managed Services (CMS) organization seeks a Tier 3 level Engineer to join a team of extremely talented professionals supporting the global Security infrastructure for a strategic financial services customer. This is a great opportunity for someone with patience and an empathetic view of the customer to hone their skills and advance their career providing value to customers while working with an industry leader in technology.

The ideal candidate demonstrates an aptitude and appetite for learning new technologies, evidenced by the ability to expand upon core knowledge.

Main responsibilities:

  • Act as a focal point for high impact, large account issue resolution.

  • Provide escalated support to the customer Security infrastructure and solution.

  • Provide systems/product training.

  • Act as a technical expert and provides support on a world-wide basis.

  • Have a demonstrated ability to design, implement and validate complex changes in an Enterprise Security environment.

  • Have a customer centric point of view, strong sense of urgency, and a level of empowerment to properly address both tactical and operational issues.

Who You'll Work With

Cisco Managed Services provides customers with assurance that the IT platform is in good hands while they focus on opportunities and challenges resulting from the accelerating pace of technology evolution. Cisco Managed Services offers accelerated agility, higher return on investment and risk mitigation through a choice of delivery & consumption options designed to meet varying needs, budgets and environments.

Who You Are

Minimum Qualifications:

  • Minimum of 6-10+ years of experience in Security or Network support. Strong practical knowledge of Security platforms and technology. Proven crisis management skills. Strong analytical, problem solving and organizational skills. Strong written and verbal communications skills.

  • BS in Engineering/Computer Science/IT and/or equivalent experience.

Desired Skills

  • Very good understanding of the TCP/IP protocol suite.

  • Working, demonstrated hands-on product and technology skills in several of the following areas (more a plus): Checkpoint/ Juniper/ Fortinet Firewalls, TippingPoint (Trend Micro) IDS/IPS, Juniper IDS, Citrix WAF (Web Application Firewalls), Firemon Security Management Suite

  • Proven crisis management skills. Strong analytical, problem solving and organizational skills.

Why Cisco

At Cisco, each person brings their unique talents to work as a team and make a difference.

Yes, our technology changes the way the world works, lives, plays and learns, but our edge comes from our people.

  • We connect everything – people, process, data and things – and we use those connections to change our world for the better.

  • We innovate everywhere - From launching a new era of networking that adapts, learns and protects, to building Cisco Services that accelerate businesses and business results. Our technology powers entertainment, retail, healthcare, education and more – from Smart Cities to your everyday devices.

  • We benefit everyone - We do all of this while striving for a culture that empowers every person to be the difference, at work and in our communities.

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Cisco is an Affirmative Action and Equal Opportunity Employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, gender, sexual orientation, national origin, genetic information, age, disability, veteran status, or any other legally protected basis.