Cisco Virtual Renewal Representative in Kuala Lumpur, Malaysia
Virtual Renewal Representative
Location: Kuala Lumpur, Malaysia
Area of Interest Business Development
Job Type Professional
Technology Interest Security
Job Id 1237462
What You'll Do
In this exciting role as a Virtual Renewals Rep, you will focusing on sales while consulting and selling specified renewal product and service options to customers and partners, including multi-year and coterminous service renewals. This role may also require taking care of multinational and global renewals. You will Support the pursuit and closure of an annuity renewal emphasizing the value of services. This includes, but is not limited to, maintaining install base data and general sales requests. You'll help increase penetration through cross and up selling based on the understanding of the customers’ landscape and the ability to recommend improved and complementary solutions. In this position you will own overall communications and lead quoting and ordering critical issues. As an Renewals Rep you will work predominantly in a virtual capacity interacting with customers and partners via phone, video and email mediums; therefore excellent social skills are required.
Achieve sales objectives including quota and productivity requirements and other key performance indicators as determined by sales management.
Collaborate cross functionally (integrated sales, inside sales, channels, delivery, operations, and partners) to build credibility, earn trust and provide a single customer facing solution and view.
Interpret and utilize install base data to produce an accurate renewal list by customer and partner on a quarterly and annual basis and drives that information into the sales motions.
Customer Engagement and Accountability:
You will actively engages with customers and partners on their renewal opportunities 120 days before renewal date.
Spend > 50% of time in contact with customer; mainly interact with information technology, line of business, and key decision makers.
Spend 25% - 50% of their time building awareness to assess customers’ landscape and inventory in an effort to cross and up sell.
Who You'll Work With
The CX Renewals team is one of Cisco’s fastest growing sales teams and is a talent engine for Cisco Sales with diverse and motivated teams that consistently deliver profitable growth.
We serve our customer life-cycle through a series of selling motions to drive higher value and an optimal experience from Cisco solutions to drive relevant business outcomes. We are a global, dynamic team that brings excitement to the sales environment every day. We connect Cisco customers with solutions that can transform their businesses and change the world for the better.
You will discover a creative, flexible and award-winning working environment using the latest Cisco technology to enable and empower you to perform to the very best of your abilities. Our teams adapt quickly to respond to market changes and are all highly encouraged to give back to our local communities
Who You Are
You love leading multiple stakeholders to a successful customer and partner outcome. Your strong analytical skills help provide Cisco partners and customers with insights into their business. You are able to maintain effective work behavior during times of pressure and setbacks. Ability to successfully adapt to changing demands and conditions while prioritizing critical issues.
Strengths You'll Need
You have 1 to 2+ years of Sales experience in the information technology industry, specifically in areas such as consulting, service delivery management, sales, and partner management.
You understand basic business mathematics, financial strategies, and performance indicators, and applies that knowledge to client’s economic and buying environment.
You effectively explores interests and options to reach outcomes that gain the agreement and acceptance of all parties by using legitimate data and objective criteria to support one’s proposal.
You have experience building effective account plans and communicating them to partners.
You have comprehensive knowledge of Cisco services portfolio, which include Advanced Services and Technical Services, are necessary to be effective in this role.
Excellent written and oral communication with external customers, team, management and with Cisco Sales Team. Ensures the level of communication is appropriately focused for the audience they are communicating.
Required Experience, Skills and Alignment:
You hold a Bachelor’s Degree, preferably in Business or Communications, High School Diploma or GED
Analytical skills to interpret data and produce summaries
Effective customer services skills to resolve partner and customer issues
negotiation and influencing skills
Positive attitude, professional work ethic and standards
Deep understanding and aptitude for technology
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