Cisco Virtual Renewal Representative in Kuala Lumpur, Malaysia

Virtual Renewal Representative

  • Location: Kuala Lumpur, Malaysia

  • Area of Interest Business Development

  • Job Type Professional

  • Technology Interest Security

  • Job Id 1237462

What You'll Do

In this exciting role as a Virtual Renewals Rep, you will focusing on sales while consulting and selling specified renewal product and service options to customers and partners, including multi-year and coterminous service renewals. This role may also require taking care of multinational and global renewals. You will Support the pursuit and closure of an annuity renewal emphasizing the value of services. This includes, but is not limited to, maintaining install base data and general sales requests. You'll help increase penetration through cross and up selling based on the understanding of the customers’ landscape and the ability to recommend improved and complementary solutions. In this position you will own overall communications and lead quoting and ordering critical issues. As an Renewals Rep you will work predominantly in a virtual capacity interacting with customers and partners via phone, video and email mediums; therefore excellent social skills are required.

  • Achieve sales objectives including quota and productivity requirements and other key performance indicators as determined by sales management.

  • Collaborate cross functionally (integrated sales, inside sales, channels, delivery, operations, and partners) to build credibility, earn trust and provide a single customer facing solution and view.

  • Interpret and utilize install base data to produce an accurate renewal list by customer and partner on a quarterly and annual basis and drives that information into the sales motions.

Customer Engagement and Accountability:

  • You will actively engages with customers and partners on their renewal opportunities 120 days before renewal date.

  • Spend > 50% of time in contact with customer; mainly interact with information technology, line of business, and key decision makers.

  • Spend 25% - 50% of their time building awareness to assess customers’ landscape and inventory in an effort to cross and up sell.

Who You'll Work With

The CX Renewals team is one of Cisco’s fastest growing sales teams and is a talent engine for Cisco Sales with diverse and motivated teams that consistently deliver profitable growth.

We serve our customer life-cycle through a series of selling motions to drive higher value and an optimal experience from Cisco solutions to drive relevant business outcomes. We are a global, dynamic team that brings excitement to the sales environment every day. We connect Cisco customers with solutions that can transform their businesses and change the world for the better.

You will discover a creative, flexible and award-winning working environment using the latest Cisco technology to enable and empower you to perform to the very best of your abilities. Our teams adapt quickly to respond to market changes and are all highly encouraged to give back to our local communities

Who You Are

You love leading multiple stakeholders to a successful customer and partner outcome. Your strong analytical skills help provide Cisco partners and customers with insights into their business. You are able to maintain effective work behavior during times of pressure and setbacks. Ability to successfully adapt to changing demands and conditions while prioritizing critical issues.

Strengths You'll Need

  • You have 1 to 2+ years of Sales experience in the information technology industry, specifically in areas such as consulting, service delivery management, sales, and partner management.

  • You understand basic business mathematics, financial strategies, and performance indicators, and applies that knowledge to client’s economic and buying environment.

  • You effectively explores interests and options to reach outcomes that gain the agreement and acceptance of all parties by using legitimate data and objective criteria to support one’s proposal.

  • You have experience building effective account plans and communicating them to partners.

  • You have comprehensive knowledge of Cisco services portfolio, which include Advanced Services and Technical Services, are necessary to be effective in this role.

  • Excellent written and oral communication with external customers, team, management and with Cisco Sales Team. Ensures the level of communication is appropriately focused for the audience they are communicating.

Required Experience, Skills and Alignment:

  • You hold a Bachelor’s Degree, preferably in Business or Communications, High School Diploma or GED

  • Analytical skills to interpret data and produce summaries

  • Effective customer services skills to resolve partner and customer issues

  • negotiation and influencing skills

  • Positive attitude, professional work ethic and standards

  • Deep understanding and aptitude for technology

Why Cisco

At Cisco, each person brings their unique talents to work as a team and make a difference.

Yes, our technology changes the way the world works, lives, plays and learns, but our edge comes from our people.

  • We connect everything – people, process, data and things – and we use those connections to change our world for the better.

  • We innovate everywhere - From launching a new era of networking that adapts, learns and protects, to building Cisco Services that accelerate businesses and business results. Our technology powers entertainment, retail, healthcare, education and more – from Smart Cities to your everyday devices.

  • We benefit everyone - We do all of this while striving for a culture that empowers every person to be the difference, at work and in our communities.

Colorful hair? Don’t care. Tattoos? Show off your ink. Like polka dots? That’s cool. Pop culture geek? Many of us are. Be you, with us! #WeAreCisco



Cisco is an Affirmative Action and Equal Opportunity Employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, gender, sexual orientation, national origin, genetic information, age, disability, veteran status, or any other legally protected basis.