Cisco Customer Success Manager in London, United Kingdom
Customer Success Manager
Location: London, England, United Kingdom
Area of Interest Technical Support
Job Type Professional
Technology Interest Security
Job Id 1220697
What You'll Do
The market is shifting towards more of a subscription economy, where the value of a customer is realized over time and customers demand tangible proof of outcomes. In this role you can change the way we engage with customers and partners. Your work will form an integral part of the end-to-end engagement process with focus on maximizing customer and partner value realization and aligning with Sales to secure renewals and identify expansion opportunities
The Customer Success Management Charter is to lead the long-term Adoption and Expansion strategies of Cisco offerings through regular customer touch points focused on the successful alignment of the customer’s strategic priorities and desired business/operational outcomes; tracked and measured through a jointly developed Adoption Engagement Plan. Key execution of this role will result in a delighted, lifetime customer. This role is performed in close alignment with Cisco Sales and Cisco Service Delivery.
Who You'll Work With
The Customer Success Manager (CuSM) is an integral member of the Account Sales and Delivery management teams with a focus on driving Adoption of SW Subscriptions as well as identifying Expand opportunities. The focus of this role will be to drive adoption, business integration and expansion of Cisco security offers in existing accounts.
Do you have a passion to engage with customer and help them achieve outcomes from Cisco solutions? Here, you can make an impact by helping customers to better understand and utilize the full capabilities and features of the Services and Software they have purchased.
Cisco Adoption scope is designed to transform how customers adopt and consume Cisco services and solutions. They will help to provide increased customer benefits through and intense focus on customer’s business outcomes.
This is a key initiative for Cisco that will help customers to gain full value from what they have purchased and unlock further opportunities for engagement.
Who You Are
You've got relevant industry experience and technical expertise in the Security field (CCNA/CCIE, or CISSP certification would be an advantage).
You have skills of executive level communication, consultative and presentation skills are essential.
MBA would be an advantage.
ITIL certification beyond ITIL Foundation, ITIL Expert certification is preferred.
Fluent in English
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