Cisco System Engineer - R&S Telenor in Lysaker, Norway

System Engineer - R&S Telenor

  • Location: Lysaker, Akershus, Norway

  • Area of Interest Sales - Product

  • Job Type Professional

  • Technology Interest Service Provider

  • Job Id 1225997

What you’ll do

This role is in support of the Service Provider team in Norway.

The Systems engineer III is a highly skilled, customer-focused technical sales professional who provides technical support and guidance to customers and collaborates with the Account Manager to develop appropriate customer solution offerings on large and complex opportunities. He / she provides an architectural perspective across the Cisco product portfolio and can leverage his / her technical specialization for specific opportunities.

Who you’ll work with

The Systems Engineer will partner with our Account Executives in a pre-sales technical role, showcasing Cisco product solutions, setting up demonstrations and explaining features and benefits to customers, designing and configuring products to meet specific customer needs.

In addition to his/her technological aptitude, and the ability to learn quickly and stay current, the ideal candidate's interpersonal and presentation skills evoke passion and confidence. The successful candidate will have direct account responsibilities for Telenor. He will actively participate as a specialist on assigned Virtual Team and provides consultative support to other Systems Engineers. He will assist with the development of formal sales plans and proposals for assigned opportunities.

Who you are

  • CCNP, CCDP, CCIP or CCIE certification is a major plus. Knowledge on Cisco equipment and OS (IOS, IOS-XR, …) as well as notions of network programmability (Netconf/Yang, Python, …), SDN and network security are an advantage.

  • Excellent written and verbal communication, listening, and strong presentation skills.

  • A high sense of ownership, coupled with a results-driven mentality.The successful candidate can also lead a virtual team in order to deliver on customer expectations.

  • Strong problem solving skills: ability to assess a problem and determine an effective course of action.

  • Very good social skills, capable of building trust relationships internally and at our customers.

  • Team player, willing to help others and prepared to ask for help when necessary.

  • A high focus on quality and responsiveness

  • Flexibility

Responsibilities

Identify Opportunities

  • Drive the development of a Territory Account Plan based on knowledge of local market demand

  • Actively engage SEM in region in finalizing the Territory Account Plan

  • Apply business requirements to the creation of a Technical Account Plan and strategy

  • Proactively generate leads through customer meetings, seminars and education

Qualify Opportunities

  • Define customer business problem in a technical context

  • Recommend qualified partner resource if required

  • Take the lead on moving deals through the sales process by knowing how and when to engage the appropriate Cisco and partner tools and resources (such as CSE, SE, PSS, AS Engineers, etc.)

  • Refine and research technical requirements of the opportunity

  • Define solution options and articulate the benefits of a Cisco solution

  • Lead research of potential competitive offerings for the proposed solution

Develop and Present Solutions

  • Develop the technical response to RFPs or the technical elements or approach for the proposal

  • Research and demonstrate solution ROI and articulate findings to customer

  • Coordinate solution development, including leveraging replicable architectures and researching customized solutions

  • Identify and engage appropriate post-sales support resources

  • Lead and develop PoC, including presentation and documentation of test results. Consult with SEM and other SEs on proposed plans

  • Coordinate account team in developing or oversee development of customer presentation materials

  • Lead presentation of Cisco solutions to customer, including white-boarding and presentation of technical material

  • Act as a technical advisor to customer and account team in area of technology expertise, guiding the solution based on expert knowledge of technology and the solution space (technical specialist SE)

  • Utilize Cisco Development Organisation Requirements Process as needed for key features / product requests

Close

  • Synch with post-sales engineer and provide adequate documentation for clear handoff to post-sales organization

  • Ensure minimal / no post sales time by escalating requests and outstanding questions to appropriate post-sales organization (Partner, TAC, CA)

  • Document PoC if applicable to multiple customers and share findings with BUs and SE Community

  • Provide feedback to account team on opportunity performance and request individual feedback

Personal and Organizational Development

  • Share technical, professional, and sales skills and knowledge with others

  • Promote new and innovative approaches to addressing business challenges and problems

Competency and behaviour

Creating Business Relevance

  • Study key customers and industries in your specialty, to gain expert understanding of key technical drivers and market issues

  • Articulate how technical leaders plan for their future network environments

  • Consults with customers about how Cisco solutions can impact their Network Architecture, as well as drive their business and technology strategy and goals

Solution and Architectural Selling

  • Develop an expert understanding of the various types of architectures and how they’re interconnected

  • Ensure the features, benefits, and architectural impact of Cisco technology are understood and valued

  • Lead the development process of business cases for architectural solutions

  • Position the appropriate Cisco services for customers to consider when deploying a technology solution

  • Establish expert knowledge in Routing & Switching and Networking Platform Design

Building Competitive Intelligence

  • Develop expert understanding of technological capabilities and limitations of key competitors

  • Effectively highlight Cisco’s technological advantages and disadvantages from the customer’s perspective

  • Know when to collaborate and when to compete with other key providers in an account

  • Identify technical win strategies from a business and technology perspective

Optimizing Sales Performance

  • Lead the ongoing Account Planning strategy

  • Help the Account Team identify potential gaps in the customer’s network to create opportunities to enlarge the sales base

  • Participate in engagements at appropriate times to provide technical expertise and address customer issues

  • Use Cisco defined processes and tools such as SFDC to navigate through the sales cycle

Working Across Boundaries

  • Help the Account Team and customer ensure technical initiatives tie into the customer's strategy and goals

  • Identify and effectively leverage Cisco technical resources needed to drive engagements

  • Maintain and develop collaborative relationships with Channel partners and ecosystem partners

  • Establish collaborate relationships with internal resources such as BU(s), Customer Advocacy Sales and Delivery, and SE technical specialists

Driving the Cisco Vision

  • Promote the long-term architectural value of Cisco to business and technical leaders

  • Articulate the unique value obtained by integrating the various Cisco technologies, capabilities, and solutions into a customer’s network

  • Help identify innovate ways Cisco advanced and emerging technologies / solutions can be integrated with existing Cisco solutions

Why Cisco

At Cisco, each person brings their excellent talents to work as a team and make a difference. Yes, our technology changes the way the world works, lives, plays and learns, but our edge comes from our people.

• We connect everything – people, process, data and things – and we use those connections to change our world for the better.

• We innovate everywhere - From launching a new era of networking that adapts, learns and protects, to building Cisco Services that accelerate businesses and business results. Our technology powers entertainment, retail, healthcare, education and more – from Smart Cities to your everyday devices.

• We benefit everyone - We do all of this while striving for a culture that empowers every person to be the difference, at work and in our communities.

Colorful hair? Don’t care. Tattoos? Show off your ink. Like polka dots? That’s cool. Pop culture geek? Many of us are. Be you, with us! #WeAreCisco

#LI-EMEAMY1

Cisco is an Affirmative Action and Equal Opportunity Employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, gender, sexual orientation, national origin, genetic information, age, disability, veteran status, or any other legally protected basis.