Cisco TS Service Advisor Germany (1229544) in Oeiras, Portugal
TS Service Advisor Germany (1229544)
Location: Oeiras, Lisboa, Portugal
Area of Interest Sales - Services, Solutions, Customer Success
Job Type Professional
Technology Interest *None
Job Id 1229544
The Business Entity (do not change or delete this text)
The Technical Services is a team of world-class technical experts whose main focus is to help customers deploy and operate their networks effectively while delivering the best possible customer experience. Our success is validated through outstanding financial results, increasing customer satisfaction metrics, and industry recognition and employee satisfaction scores.
Technical Services Service Advisor (Digital Ready)
Service Enablement is a centralized customer and partner facing team with focus on driving Technical Services (TS) success in EMEAR. We provide a single point of engagement with TS for our Sales and Delivery organization. The Service Advisor Team acts as the EMEAR owner and point of contact for key TS offers, providing guidance, support and subject matter expertise to the Services and Product Sales teams including Global Virtual Sales, the Customer Relationship Teams and other relevant stakeholders like marketing and operations. The Service Advisors are also involved in the development of go to market plans in the regions and the implementation of offers and engages closely with and acts as a partner to the TS Offer Specialists Team in EMEAR.
Roles and Responsibilities
The TS Digital Ready Services Advisor increases the TS value proposition by demonstrating deep knowledge of business markets and TS Growth models and strongly aligning and interlocking with Sales Leadership. The Service Advisor plays a key role in developing support solutions for our very largest customers, and helps to create TS growth strategies. By acquiring a deep knowledge of our customers and their operating models, intimate knowledge of Cisco’s service portfolio, and strong cross-functional collaboration, the Service Advisor will work with the local account teams to position the best support solution for our customers.
Refine and develop strategies to increase penetration of existing services engagements and identify key segment/market challenges, use analytics and innovation to drive bookings and services adoption
Partner with Sales Leadership to achieve interlocked growth targets – for the overall business, and in particular, for new and emerging TS Offers.
Drive the strategy ‘Data Accuracy – the only way to Digitization’ for EMEAR service sales in TS
Own the CGEM and Top account install base process from analyst report, to aligning with CRT/Service Sales and customer driving towards agreed inventory position with customer (golden view)
Act as the ‘glue’ between each step of the process from customer definition to booking.
Drive customer intimacy through an IB assesemnt led approach.
Whilst not a Quota bearing role, success will be measured by a suite of Theatre KPIs, that would include, (but not limited to):
· No. of customers with completed golden view.
· No. Of golden views converted to SFC and AM/TSA agreements.
· Sales bookings growth and profit contribution
· Educating & enabling the field (sales and delivery)
· Increasing the footprint of Cisco Services
· Contract renewal rates
Ideally a Postgraduate, an MBA would be an added advantage.
Ideally 5-‐10 years experienced gained in a Networking, IT Consulting or IT Operations environment
Cisco Services business experience
Experience in Services Sales, Business Development, and go-to-market, ideally experience gained in Sales, Consulting, Product Management, Technical Sales etc.
Strong communicator who is used to achieving results in a highly matrixed organization
Demonstrated ability to influence
Dynamic self-starter who regularly overachieves targets for assigned business area
Capable of driving and orchestrating highly complex deals that may leverage multiple services and technologies in order to achieve the customers’ business objectives
IB knowledge and a good level of analytical skills preffered.
Is capable of initiating and running CxO and senior management level meetings independently.
ITIL v3 foundation certified or strong IT operations background may be an advantage
Cisco is an Affirmative Action and Equal Opportunity Employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, gender, sexual orientation, national origin, genetic information, age, disability, veteran status, or any other legally protected basis.