Cisco Contact Centre Account Manager - Service Provider, BroadSoft in Offsite, United Kingdom
Contact Centre Account Manager - Service Provider, BroadSoft
Location: Offsite, United Kingdom
Additional Location(s) Crawley, England, UK
Area of Interest Business Development
Job Type Professional
Technology Interest Collaboration, Video, Service Provider
Job Id 1230842
Provide overlay account management to the carrier customer(s) within the UK & Ireland. The sales account manager will utilize solution selling and account management techniques to manage and maximize the business relationships with our regional partners and channels.
Duties and responsibilities
Overlay sales management of Service Provider & Channel Partner accounts within region
Work closely within matrixed sales teams to deliver solutions to SP & Channel partners
Development and action of account plans in line with targets and goals set by the Regional Vice President
Working with internal teams to agree and align customer strategies
Advance the sales of new and existing opportunities with SaaS based contact centre solutions.
Pro Actively promote Cisco products to both new and existing customers ensuring we have a strong pipeline at all times.
Work closely with Pre Sales, factory and product teams for new and existing opportunities
Update account and opportunity information in Salesforce or current CRM
Provide weekly reports to the Regional leadership
Degree Educated in a relevant subject preferable
10 + Years Contact Centre Sales Experience
8+ Years service provider “sell to” experience
Technical Contact Centre experience essential
Ability to build strong relationships in business at all levels
Business Development experience
Professional training or product management skills preferable
Honest and trustworthy with a strong focus on doing what is best for the company and customer.
Ability to work in overlay sales capacity
Understanding and ability to function in highly matrixed organization
Ability to work remotely or from office locations
Ability to travel 50% of time to support sales teams in UKI
Cisco is an Affirmative Action and Equal Opportunity Employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, gender, sexual orientation, national origin, genetic information, age, disability, veteran status, or any other legally protected basis.