Cisco Contact Centre Account Manager - Service Provider, BroadSoft in Offsite, United Kingdom

Contact Centre Account Manager - Service Provider, BroadSoft

  • Location: Offsite, United Kingdom

  • Additional Location(s) Crawley, England, UK

  • Area of Interest Business Development

  • Job Type Professional

  • Technology Interest Collaboration, Video, Service Provider

  • Job Id 1230842

Provide overlay account management to the carrier customer(s) within the UK & Ireland. The sales account manager will utilize solution selling and account management techniques to manage and maximize the business relationships with our regional partners and channels.

Duties and responsibilities

  • Overlay sales management of Service Provider & Channel Partner accounts within region

  • Work closely within matrixed sales teams to deliver solutions to SP & Channel partners

  • Development and action of account plans in line with targets and goals set by the Regional Vice President

  • Working with internal teams to agree and align customer strategies

  • Advance the sales of new and existing opportunities with SaaS based contact centre solutions.

  • Pro Actively promote Cisco products to both new and existing customers ensuring we have a strong pipeline at all times.

  • Work closely with Pre Sales, factory and product teams for new and existing opportunities

  • Update account and opportunity information in Salesforce or current CRM

  • Provide weekly reports to the Regional leadership


  • Degree Educated in a relevant subject preferable

  • Qualifications include:

  • 10 + Years Contact Centre Sales Experience

  • 8+ Years service provider “sell to” experience

  • Technical Contact Centre experience essential

  • Ability to build strong relationships in business at all levels

  • Business Development experience

  • Professional training or product management skills preferable

  • Honest and trustworthy with a strong focus on doing what is best for the company and customer.

Working conditions

  • Ability to work in overlay sales capacity

  • Understanding and ability to function in highly matrixed organization

  • Ability to work remotely or from office locations

  • Ability to travel 50% of time to support sales teams in UKI

Cisco is an Affirmative Action and Equal Opportunity Employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, gender, sexual orientation, national origin, genetic information, age, disability, veteran status, or any other legally protected basis.