Cisco Network Consulting Engineer / Collaboration-BroadWorks in Richardson, Texas

Network Consulting Engineer / Collaboration-BroadWorks

  • Location: Richardson, Texas, US

  • Additional Location(s) Open to remote USA location

  • Area of Interest Customer Experience

  • Job Type Professional

  • Technology Interest Collaboration, Video

  • Job Id 1231281

Consulting Engineer will primarily consult with customers to provide networks solutions practices, involving creation of systems, network and detailed platform configuration designs and guidelines. Consultants should have an outstanding record of accomplishment in SIP/VoIP network design domain. Consultants will be active in the creation of detailed, well written documentation. Qualified individuals need to be able to contribute individually as well as be able to coach customers and subcontractor teams.

Duties and responsibilities

  • Advisory: review customer and subcontractor system designs and audit existing systems a. Provide technical leadership for best practices in deploying a VoIP solution, and specifically one with BroadWorks products b. Provide solution design input into future releases of the customer BroadSoft network

  • Training/workshops: introduce customers, partners and subcontractor teams to BroadWorks and its features, functions, interfaces and network integration best practices

  • Development: create network design documentation, test and implement the solutions for the customer: Author customer specific product, MOP, design documentation that strengthens BroadSoft position; Develop tools using BroadSoft product APIs that solve problems for the customer or that ease operation in the lab or production environments; Will assist customer in development of method of procedure for migration of solution to new releases, new architectures, and new hardware platforms.

  • Provide BroadSoft account team on account progress

  • Mentor newer team members and create internal training material

  • Must be able to provide updates and status to project managers and manager as needed for complex and strategic projects


  • Unix/Linux, web and database, data networking backgroundso example web and database protocols and topics: HTTP/S, XML, SOAP, SQL, PERL, PHP, SMTP, SNMP, Security and encryption

  • Communications technology background desirable: VoIP, telephonyo example VoIP protocols: SIP, MGCP, RTPo example telephony topics: enterprise PBX/Centrex service definitions (auto attendants, hunt groups, boss-admin, etc)

  • Network technology backgroundo Example of IP knowledge: routing, switching, IP addressing, domains, firewalls

  • Excellent communications and presentation skills.

  • Excellent written and documentation skills.

  • Ability to work independently, prioritizing tasks, and identifying necessary resources for success

  • Willingness and ability to stay flexible regarding assignments.

  • Quick learner, with a willingness to dive in and learn everything required to be successful on the job.

  • Sales and customer management

  • Attention to detail and project management

  • Ability to travel 50%+ The ability to judge situations rationally and objectively, taking into account the necessary facts, information, and company procedures. Determine severity and follow priorities. Consider risks and viable alternatives. Know when to escalate for help.

  • Demonstrates leadership in multi-company technical and planning discussions.Ability to work independently, prioritizing tasks, and identifying necessary resources for success

  • Bachelors degree plus 5 years experience, or Masters degree plus 1 year experience, in relevant field or any equivalent combination of education, training, and experience

  • Experience in VoIP network design highly desirable (BroadSoft VoIP experience is acceptable)o in addition to applicable hands on experience, project management and pre-sales experience is highly desired

  • Experience with Network and Element Systems management tools (e.g., HP OpenView, AdventNet)

  • Telecommunications and IP networking background, preferably in troubleshooting and technical support.

  • Linux or Sun Solaris administration experience with exposure to some of the following: Apache, DNS, Tomcat, MySQL, TimesTen, Java, C++, and PERL

  • Experience installing, configuring and upgrading with BroadWorks, Synergy, or M6 systems a plus

Cisco is an Affirmative Action and Equal Opportunity Employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, gender, sexual orientation, national origin, genetic information, age, disability, veteran status, or any other legally protected basis.