Cisco 1220168 Contact Center Architect in RTP, North Carolina
1220168 Contact Center Architect
Location: RTP, North Carolina, US
Area of Interest Engineer - Network
Job Type Professional
Technology Interest Cloud and Data Center, Networking
Job Id 1220168
What You'll Do
Cisco Managed Services is seeking a Contact Center expert to support our global Contact Center as a Service model.
Who You Are
Ability to work independently to turn contact center enterprise business requirements into technical solutionsCollaborate with the sales and product teams to influence architecture evolution.
Develop High and low-level design and bill-of-materials for new designs.
Able to relay technical information to both technical and executive personnel.
Provide support across multiple functions.
Provide support to engineering and operations teams for complex design integrations.
Deliver training to operations teams.
Conduct technical interviews.
Cisco Unified Contact Center Enterprise (UCCE)
Cisco Voice Portal (CVP)
Cisco Unified Intelligent Contact Management (ICM)
Cisco VXML Gateways
NICE Call Recording
IEX Workforce Management
Cisco IP Dialer
Knowledge of call signaling protocols (CTI/JTAPI, SIP)
Cisco Unified Communications (UCM) knowledge also desirable.
ICM and CVP Scripting.
7+ years of experience with Cisco Contact Center solutions.
BS or MS degree required.
CCIE Voice/Collaboration, CCDE, or equivalent advanced certification strongly desired.
At Cisco, each person brings their unique talents to work as a team and make a difference.
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