Cisco 1229409 - Incident Engineer - Unified Collaboration in RTP, North Carolina
1229409 - Incident Engineer - Unified Collaboration
Location: RTP, North Carolina, US
Area of Interest Customer Experience
Job Type Professional
Technology Interest Cloud and Data Center
Job Id 1229409
What You'll Do
Cisco Managed Services is seeking a Call Manager expert to support our global Network Operations Center as a Service model.
Who You Are
· Ability to work independently to turn Unified Collaboration business requirements into technical solutions
· Able to relay technical information to both technical and executive personnel.
· Provide support across multiple functions.
· Provide support to engineering and operations teams for complex break and fix incidents.
· Deliver training to operations engineers.
· Conduct technical interviews.
Cisco Unified Communications Manager (CUCM)
Cisco Unity Connection
Cisco IM & Presence
Cisco Emergency Responder
Call Manager Express / Voice Gateway
Cisco Unified Border Element (CUBE)
Cisco UCS Servers
Cisco IP Phones
IPv4, TCP, UDP
Quality of Service (QoS)
Expert level knowledge of telecommunications technologies such as SIP, H.323, MGCP,SCCP, RTP, Q.931, ,Q.921,G.711,G.722,
Expert level knowledge of voice interfaces such as T1, E1, PRI, BRI, FXO, FXO, E&M
Expert level knowledge in troubleshooting CUCM, CUC, CUBE, etc through debugs and traces
Experience in analyzing various protocols in packet captures (pcap)
Knowledge of UCCX, ARC and Acme SBCs also desirable.
· 7+ years of experience with Cisco Unified Collaboration solutions.
· BS or MS degree required.
· CCIE Voice/Collaboration, CCDE, or equivalent advanced certification strongly desired.
At Cisco, each person brings their unique talents to work as a team and make a difference.
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