Cisco 1229602 - Cisco Managed Services - Customer Application Support Engineer in RTP, North Carolina
1229602 - Cisco Managed Services - Customer Application Support Engineer
Location: RTP, North Carolina, US
Area of Interest Customer Experience
Job Type Professional
Technology Interest Cloud and Data Center
Job Id 1229602
Who You'll Work With
The CMS Platform Operations team seeks a Lead Application Support Engineer to join some of the industry's brightest minds to support a state of art monitoring platform.
What You'll Do
You'll drive resolution of complex Incidents/Events, work with Problem Managers for PBI investigation and RCAs and provide critical issue support for Tier 1 and 2 engineers. You'll contribute to our Knowledge database, provide technical inputs to change and release management and Cross collaborate with other SMEs of multi-functional teams. You'll interface regularly with Engineering, Delivery, Architecture teams etc. on regular basis for knowledge upgrade and feedbacks sharing. As well as contribute to the Knowledgebase.
Who You Are
You've achieved a Bachelor's degree or have 6+years of industry experience.
You can demonstrate 4+ years of Transactional Application configuration and maintenance experience as well as
You're a rock star in Linux/OS administration and advanced troubleshooting(RHCA)
Expertise in administrating EM7 or similar NMS tools/applications.
Can show us your expertise in Apache Tomcat
You have a deep understanding and working experience in automation and virtualization (Ansible & VMWare).
Good understanding/Experience with SQL databases and NoSQL DB (e.g. Mongo DB)
You're an ace at Scripting and understand concepts of SaaS along with virtualization and Data centre components.
Expertise in fixing complex production issues – Analytical skills
You have extraordinary customer interaction skills
Knowledge of ITIL Processes
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