Cisco 1230993 - Cisco Managed Services, Business Development Manager in RTP, North Carolina

1230993 - Cisco Managed Services, Business Development Manager

  • Location: RTP, North Carolina, US

  • Additional Location(s) Richardson, San Jose

  • Area of Interest Business Development

  • Job Type Professional

  • Technology Interest Cloud and Data Center

  • Job Id 1230933

Business Development Manager - Cisco Managed Services

Who You'll Work With

The Cisco Managed Services (CMS) Business Development Manager (BDM) is a critical role within the Cisco CMS organization.

In this role, the BDM is responsible for engaging in the Cisco Services sales process to review, develop, and propose specific solutions for CMS opportunities for integrity of deliverables with appropriate margins. The BDM will represent Cisco CMS and wider Services by communicating our capabilities and strategies to the field and to partners and customers. The BDM will support the achievement of the overall CMS business revenue and bookings goals.

What You'll Do

As the BDM, you will work with Sales, Product Management, and Service Delivery leadership and teams to:

  • Develop and lead Cisco CMS business development and growth programs within the target market segments and accounts.

  • Support CMS sales efforts, including account planning, training, and sales enablement for sales and partners in the assigned market segment and accounts.

  • Drive custom and complex CMS opportunities with C-Level clients, Sales, Cisco partners and clients.

  • Identify opportunities for possible new offerings and improvements to CMS.

  • Identify and report trends for CMS Product Management and Marketing teams.

  • Define, plan and communicate CMS offerings to enhance Cisco’s Service penetration. CMS programs should drive enhancements in Customer Happiness, Margins and Revenue.

In this role, the BDM is responsible for engaging in the Cisco Services sales process to review, develop, and propose specific solutions for CMS services opportunities for integrity of deliverables with appropriate margins. The BDM will represent Cisco CMS and wider Services by communicating CMS capabilities and strategies to the field and to partners and customers. The BDM will support the achievement of the overall CMS business revenue and bookings goals.

Who You Are

This is a high-profile BDM role; a consultative partner and a leader with vision of Cisco Managed Services. You will integrate technical expertise, services business experience, and external marketplace factors within the framework of the service product solution selling lifecycle. You will have stellar professional services and sales executive attributes including:

  • Ability to analyze and describe competitive offerings and build unique positioning statements for the Cisco brand, for direct and partner channels.

  • Specific networking industry experience and extensive business knowledge, built upon a strong technology foundation, preferably with a sales background.

  • Knowledge of Service Provider, Enterprise Service Delivery Models, ITIL/eTOM, as well as commercial & end client P&L development.

  • A strong fiscal aptitude, having held comprehensive budget and ROI responsibilities for multi-million dollar projects/programs.

  • Knowledge of Cisco networking, collaboration, and data center technologies, as well as related operational management requirements.

  • Drive the growth of the CMS business through direct and indirect solution selling

  • Engage with sales teams as needed to shape Cloud & Managed Services contracts and to assist with customer presentations.

  • Support Cisco Field and Partner staff in ongoing training and development of skills to sell Cloud & Managed Services offerings.

  • Drive Remote Management Services programs to Cisco’s top-tier customer segments, ideally with global experience and with strong dedication to customer success.

  • Design and execute a structured data collection program in order to perform a solid situation analysis.

  • Manage CMS bookings forecast for assigned markets or accounts that stands up to scrutiny. Calculate costs of delivery and therefore margin expectations for specific CMS customer opportunities.

  • Design innovative programs that increase awareness, general leads, strengthen Sales/Partner relationships, and build sales opportunities for Cloud & Managed Services offerings.

  • Effectively manage projects with Service Delivery, Engineering, and Product Management teams in order to develop new cross-functional services and support solutions for data center and enterprise collaboration solutions to address specific customer requirements.

You will be creative and flexible, representing a daring team in an evolving organization. The ability to deal with ambiguous situations, work effectively within a team, and deal respectfully with others will be key postures.

Skills:

  • Self-motivation, self-discipline, creativity and a determination to reach goals and objectives with minimal management intervention and control. An ability to work independently but also to lead teams in the completion of important projects and major initiatives

  • Strong leadership, project management, influencing, negotiation and decision-making, coupled with sound judgment. Ability to manage, within functional teams and across the organization, multiple large and complex projects. Highly organized with excellent follow-through

  • Strong written, oral, interpersonal communications and presentation skills. Ability to build relationships with peers and higher level management among Cisco .sales/marketing staff, business units, partners, and customers. Ability to capture and communicate complex technical or marketing issues clearly

  • Understanding of Cisco Managed Services technology stack, including Cloud, IT Managed Services, XaaS, Business Development, Business Analysis, Business Transformation, Managed Networks, Data Center, Collaboration

Why Cisco

At Cisco, each person brings their unique talents to work as a team and make a difference.

  • Yes, our technology changes the way the world works, lives, plays and learns, but our edge comes from our people.

  • We connect everything – people, process, data and things – and we use those connections to change our world for the better.

  • We innovate everywhere - From launching a new era of networking that adapts, learns and protects, to building Cisco Services that accelerate businesses and business results. Our technology powers entertainment, retail, healthcare, education and more – from Smart Cities to your everyday devices.

  • We benefit everyone - We do all of this while striving for a culture that empowers every person to be the difference, at work and in our communities.

Colorful hair? Don’t care. Tattoos? Show off your ink. Like polka dots? That’s cool. Pop culture geek? Many of us are. Be you, with us! #WeAreCisco

Cisco is an Affirmative Action and Equal Opportunity Employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, gender, sexual orientation, national origin, genetic information, age, disability, veteran status, or any other legally protected basis.