Cisco 1232401 - Contract Manager in RTP, North Carolina
1232401 - Contract Manager
Location: RTP, North Carolina, US
Area of Interest Business Strategy and Operations
Job Type Professional
Technology Interest *None
Job Id 1232401
What You'll Do
The Contract Strategy Team is seeking an experienced Contract Manager to support transactions across Cisco’s Advanced Services and Cloud and Managed Services business segments. You will be responsible for fostering delivery, execution and enforcement of strategic, complex Services deals and turnkey projects in close collaboration with Sales, Legal, Finance, Operations and Delivery organizations. Success of this exciting new role will be partially measured by positive results on revenues, margins, customer success and business growth.
You will apply policies and processes to render guidance on effective contract management actions to achieve the best solutions and outcomes
You will implement contract and commercial management and administration best practices to ensure Cisco’s compliance with its contractual and delivery obligations
Tracking and reporting on contract metrics
Assist with the implementation of contract management tools, systems and technology
Other duties as assigned
Who You'll Work With
Cisco Advanced Services is a worldwide services delivery organization within the premier IT Company. We provide our customers with an extensive suite of professional engineering support offerings that achieve business and operational outcomes. We help optimize the design and operations of our customers’ technology infrastructure to improve operating expenses, power efficiency, and resource utilization.
As Cisco evolves its business models and increasingly enters into complex, long term Services engagements, we see the need for additional governance post contract signature to ensure customer satisfaction and commercial performance.
Who You Are
You are a good communicator with excellent negotiation skills. You are sales orientated with the ability to find opportunities for customers to adopt or expand the use of Cisco products or services. You are process driven, yet agile and business focused. You have a strong willingness to collaborate, share knowledge, respond quickly to urgent matters, and execute proactively. You have effective communication, negotiation, presentation, people and organizational skills with an eagerness to explore opportunities to digitize processes and services.
Our minimum qualifications are the following:
Bachelor’s degree in related area
4+ years of relevant experience in contract management, preferably in a high volume, technology environment
Experience in complex outsourcing, systems integration, and managed technical services agreements is preferred
Ability to draft, review, interpret, and summarize in “plain English” technology agreements, change requests, statements of work, etc.
Financial awareness, such as revenue recognition, booking, CapEx v. OpEx, SLA, penalty & risk-reward mechanisms, etc.
Proficient in networking, telecommunications, and similar technology concepts
A good teammate who thrives when operating cross-functionally
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