Cisco 1234789 - Customer Support Engineer, Security in RTP, North Carolina

1234789 - Customer Support Engineer, Security

  • Location: RTP, North Carolina, US

  • Area of Interest Customer Experience

  • Job Type Professional

  • Technology Interest Security

  • Job Id 1234789

What You'll Do

Cisco Managed Services (CMS) organization seeks a Tier 2 level Engineer to join a team of extremely talented professionals supporting the global Security infrastructure for a strategic Financial Services customer. This is a great opportunity for someone with patience and an empathetic view of the customer to hone their skills and advance their career providing value to customers while working with an industry leader in technology.

The ideal candidate demonstrates an aptitude and appetite for learning new technologies, evidenced by the ability to expand upon core knowledge. This role focuses on device management, remediation, event analysis, and providing world-class customer service. Job responsibilities include troubleshooting, diagnosing and resolving problems in complex customer networks, working in a global 24x7 organization. An ideal candidate will have prior NOC/SOC experience, working against timelines in a fast paced environment. A strong working understanding of Security platforms and technologies is necessary for a successful candidate. Excellent communication skills over video, web conference, and chat are required to succeed in the global Team.

Who You'll Work With

Cisco Managed Services provides customers with assurance that the IT platform is in good hands while they focus on opportunities and challenges resulting from the accelerating pace of technology evolution. Cisco Managed Services offers accelerated agility, higher return on investment and risk mitigation through a choice of delivery & consumption options designed to meet varying needs, budgets and environments.

Who You Are

Minimum Qualifications:

  • You've achieved a Bachelor's in Engineering/Computer Science/IT and/or equivalent experience and hold CCNA or CCNP Certifications.

  • Minimum of 2-4+ years of experience in Security or Network support.

  • Strong practical knowledge of Security platforms and technology.

  • Proven crisis management skills.

  • Strong analytical, problem solving and organizational skills.

  • Strong written and verbal communications skills.

Desired Skills:

  • Excellent understanding of the TCP/IP protocol suite.

  • Configuring, Upgrade & Maintaining Firewall, IDS/IPS platforms.

  • Setup and managed Site-to-site IPSec VPN Tunnels.

  • Monitors system resource allocation and utilization.

  • Firewall rule creation, migrations, and re-certification.

  • Design, setting engineering standards, Configure, administer, and document firewall infrastructure.

  • Experience in performance tuning and optimization of firewalls and firewall policy’s.

  • Experience with Implementation and build of firewalls from scratch

  • Experience working on Firewall Rule base analyzers and optimization approaches.

  • In depth understanding of Network ports, NAT, PAT and Access Lists.

  • Possesses utmost troubleshooting skills in the areas of security and networking.

  • Ability to take and read packet level network traces.

  • Strong IDS/IPS investigative, troubleshooting and analysis expertise.

  • Experience in IT Security assessments, implementing new security solutions & systems such as IPS, IDS, and firewalls.

Working, demonstrated hands-on product and technology skills mentioned above in several of the following areas (more a plus):

  • Checkpoint Firewalls

  • Juniper Firewalls

  • Fortinet Firewalls

  • TippingPoint (Trend Micro) IDS/IPS

  • Juniper IDS

  • Citrix WAF (Web Application Firewalls)

  • Firemon Security Management Suite

Why Cisco

At Cisco, each person brings their unique talents to work as a team and make a difference.

Yes, our technology changes the way the world works, lives, plays and learns, but our edge comes from our people.

  • We connect everything – people, process, data and things – and we use those connections to change our world for the better.

  • We innovate everywhere - From launching a new era of networking that adapts, learns and protects, to building Cisco Services that accelerate businesses and business results. Our technology powers entertainment, retail, healthcare, education and more – from Smart Cities to your everyday devices.

  • We benefit everyone - We do all of this while striving for a culture that empowers every person to be the difference, at work and in our communities.

Colorful hair? Don’t care. Tattoos? Show off your ink. Like polka dots? That’s cool. Pop culture geek? Many of us are. Be you, with us! #WeAreCisco

Cisco is an Affirmative Action and Equal Opportunity Employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, gender, sexual orientation, national origin, genetic information, age, disability, veteran status, or any other legally protected basis.