Cisco ServiceNow Architect in RTP, North Carolina

ServiceNow Architect

  • Location: RTP, North Carolina, US

  • Area of Interest Information Technology

  • Job Type Professional

  • Technology Interest *None

  • Job Id 1227931

What You'll Do

At Cisco, our vision is to change the way people work, live, play and learn. The Business Collaboration & Software Platforms (BCSP) organization enables “Services Everything” by creating software solutions for value added integrations, insights and intelligence and enable “Domains” to do what they need through common software practices.

We are looking for a high caliber, multidimensional ServiceNow Architect to help us grow our ServiceNow practice area. The position is responsible for the design, architecture, platform administration, working with ServiceNow on performance issues in the ServiceNow platform. To be successful, one should have prior experience as an Architect and in implementing and deploying ServiceNow as well as experience troubleshooting ServiceNow platform performance issues. You will be the ServiceNow Architect working with other IT professionals, vendors, and process owners to support, maintain, and enhance the ServiceNow platform.

Our platform is one of the larger ServiceNow Instances and incorporates a significant number of ServiceNow modules - ITSM, ITOM and ITBM. We are passionate about our platform and our customers’ experience.

Who You’ll Work With

You will be part of a cross-functional program which is responsible for Cisco IT's deployment of ServiceNow for ITOM and ITSM.

Who You Are

  • An expert providing input into platform performance and optimizations

  • An architectural input into Integrations

  • An advisor on options, risk and impacts on business processes

  • A ServiceNow leader, mentor and technical guide to team

  • Experience with large scale Discovery/Service Mapping infrastructures

  • A guide into to mid-server infrastructure and optimization

  • A contact working with Vendors integrating into the platform

  • Working with ServiceNow to accelerate delivery of solutions to Cisco’s current and future needs with resolving bugs, closing product gaps, implementing features related to Service Management, Automation, SD-X, evolving business needs, and accelerate discovery of cisco products

  • A Platform Administrator as required

Our Minimum Qualifications for this Role are:

  • 5+ years of experience as a key technical resource for large scale ServiceNow solutions of which at least 2 years should be as ServiceNow Architect or ServiceNow Solution Consultant

  • Experience deploying, administrating or architecting an On Prem ServiceNow Instance (Preferred not required)

  • Experience and understanding performance and capacity requirements

  • Experience with both ITSM and ITOM modules.

  • Minimum 2 years of implementing ServiceNow modules as a technical resource

  • Experience with Web Technologies (XML, HTML, JavaScript, Web Services, etc) and working in a SaaS environment.

  • Knowledge of technical components such as LDAP, SSL, SAML/SSO and experience with Integrations into ServiceNow

  • Service Now Modules, JavaScript, Web services, Rest APIs, Service Now APIs, Service Now Workflows, UI Pages (Jelly and Glide scripts), UI Macros, Business Scripts, Client Scripts, UI Scripts, UI Actions, Ajax Scripts, UI Policies, Script Includes, Security Rules, Migration skills

  • Experience in custom build integrations with Service Now using MID Server, JDBC and ODBC.

  • Demonstrated ability to influence and consult to garner the best step forward

  • Regarded as a thought leader in solving technical problems or process components

  • Demonstrated interpersonal skills, customer centric attitude, and ability to deal with cultural diversity in a global team.

  • Degree or equivalent, preferably in Information Technology

  • ServiceNow Certified Implementation Specialist Certification, ServiceNow Certified Application Developer Certification, ServiceNow Certified System Administrator Certification

  • Knowledge, experience and certified in ITIL and SAFe (Preferred)

Why Cisco

At Cisco, each person brings their unique talents to work as a team and make a difference.

Yes, our technology changes the way the world works, lives, plays and learns, but our edge comes from our people.

• We connect everything – people, process, data and things – and we use those connections to change our world for the better.

• We innovate everywhere - From launching a new era of networking that adapts, learns and protects, to building Cisco Services that accelerate businesses and business results. Our technology powers entertainment, retail, healthcare, education and more – from Smart Cities to your everyday devices.

• We benefit everyone - We do all of this while striving for a culture that empowers every person to be the difference, at work and in our communities.

Colorful hair? Don’t care. Tattoos? Show off your ink. Like polka dots? That’s cool. Pop culture geek? Many of us are. Be you, with us! #WeAreCisco



Cisco is an Affirmative Action and Equal Opportunity Employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, gender, sexual orientation, national origin, genetic information, age, disability, veteran status, or any other legally protected basis.