Cisco 1228603 Service Delivery Manager in San Diego, California

1228603 Service Delivery Manager

  • Location: San Diego, California, US

  • Area of Interest Customer Experience

  • Job Type Professional

  • Technology Interest *None

  • Job Id 1228603

* Must be a US Citizen and a Current Secret Clearance U.S. Government Security Clearance*

What You'll Do

Take your career to the next level by joining a Cisco Team that is supporting major business and technology transformations for our Federal Department of Defense (DoD) customers!

You will drive Service Delivery Excellence in the US Department of Navy. Your responsibilities include high customer satisfaction through services delivered by highly qualified network consulting engineers, and through internal and external partners. You will report into the Service Delivery Executive (SDE) for the US Department of Navy and work with our Program Management team to ensure control and issue escalation are conducted in a disciplined manner. You will allocate resources, negotiate project delivery and leverage Cisco resources to address any customer issues in your assigned area of responsibility. You will have a Cisco Services leadership role working with cross-functional teams (Cisco Sales and business units) to drive program delivery and/or product improvements. You will participate as an active member of the Cisco US Department of Navy leadership team, and be an important part of the US Public Sector Department of Defense team.

Who You'll Work With

This team is leading the way in providing proactive foundational engineering and operations support to the Department of the Navy customer that expects their networks and data centers to perform at the highest possible levels. We work with our customer in getting their infrastructure ready for future architectures and solutions, and assisting them in navigating through proof of concept and introduction of the same. Strong relationship building and interpersonal skills are traits of successful leaders in this organization. We are strongly focused on continuous development and training on new products/technologies that keep us in a leading position as industry network consulting leaders.

As a Leader within this team, you will work directly with our customers shaping and managing transformational offerings that meet mission objectives. You will be responsible for the successful execution on a variety of projects that have a real impact on the lives of military service members and government civilians in performing the mission. We will value your ideas and perspective on how to get things done. You will work on network infrastructures and help to deliver business solutions and technology solutions from data, security, mobility, and cloud.

Who You Are

You have experience managing the delivery of technical services. You must be able to formulate and deliver complex presentations throughout Cisco and to the customer at all levels leveraging your networking industry awareness combined with your deep Department of Navy Knowledge. Our minimum requirements for this role are:

  • You have a BS or equivalent

  • 5 years of experience managing 10 - 20 networking engineers

  • Proven business and technical expertise and extensive customer service experience.

  • Knowledge of inter-networking technologies and the competitive marketplace

  • Knowledge of IT Service Management / Operation and Management of network systems

  • Ability to formulate and deliver complex presentations to customer technical groups

  • Demonstrated network and related service industry knowledge

  • Recognized leader with strong relationships within the San Diego, SPAWAR market.

  • Minimum DoD Secret clearance eligibility is required

  • Ability to travel to customer sites inside and outside the Continental United States up to 30%

Why Cisco

At Cisco, each person brings their unique talents to work as a team and make a difference.

Yes, our technology changes the way the world works, lives, plays and learns, but our edge comes from our people.

• We connect everything – people, process, data and things – and we use those connections to change our world for the better.

• We innovate everywhere - From launching a new era of networking that adapts, learns and protects, to building Cisco Services that accelerate businesses and business results. Our technology powers entertainment, retail, healthcare, education and more – from Smart Cities to your everyday devices.

• We benefit everyone - We do all of this while striving for a culture that empowers every person to be the difference, at work and in our communities.

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Cisco is an Affirmative Action and Equal Opportunity Employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, gender, sexual orientation, national origin, genetic information, age, disability, veteran status, or any other legally protected basis.