Cisco Corporate Systems Engineer in San Francisco, California
Corporate Systems Engineer
Location: San Francisco, California, US
Additional Location(s) Boston
Area of Interest Sales - Product
Job Type Professional
Technology Interest Security
Job Id 1222544
Who You’ll Work With
The Corporate Systems Engineer at Cisco Cloud Security is part of an elite technical pre-sales team responsible for driving the success of our cloud-delivered security solutions. In this role you will support the Sales organization as they work with direct customers. The SE will manage all of the technical pre-sales activities, guide customers through a successful deployment, and ultimately deliver a technical win for Cisco Cloud Security.
The Corporate SE is responsible for presenting, demonstrating, and architecting solutions to solve the cyber security needs of some of the most influential companies in the region. The candidate must be highly accomplished with web security, networking, and mobile technology concepts. You must be a self-starter, act as an industry subject matter expert, and strive to help Cisco Cloud Security make customers for life.
What You’ll Do
• Be the main go to resource for the sales team and potential customers for technical product questions, trials, and pre-sale customer issues.
• Delivery of technical product presentations along with sales reps via web conferencing or onsite with a customer.
• Raise the technical knowledge of the sales team by providing ongoing training on product features and deployment best practices.
• Work directly with the Product Management team to clearly communicate customer feedback about use cases and feature requirements with the goal of enabling continuous improvement of Cisco Cloud Security solutions.
• Work with internal engineering teams to scope out solutions to complex technical issues for highly visible opportunities.
• Work directly with the Security Research team to become a Jr. Security Analyst. Become a trusted security advisor to your customers and your sales reps.
• At times, up to 10-20% travel.
Who You Are
o Bachelor's degree in Computer Science/Information Systems or equivalent.
o 3 years in a customer-facing implementation/support role (e.g. professional services, network operations support, or application engineering).
o 2 years of Pre-Sales experience working directly with network or cloud security products.
o Comprehensive understanding of networking technology – Windows networking, Active Directory, BIND, etc.
o Strong understanding of LAN and WAN networking protocols and technologies, including switching, routing, and security.
o Strong passion for helping customers and the ability to deliver satisfaction even when faced with difficult situations.
o A positive attitude and friendly outgoing personality.
o Strong written and email etiquette skills.
o Strong oral communication skills, including the ability to present technical information to a diverse customer audience.
o Ability to prioritize and work responsibly with or without direct supervision.
o Demonstrable experience with scripting languages such as Python, and API frameworks such as REST / SOAP.
o Experience with the following platforms: Mac OSX, Debian-based Linux Distributions, FreeBSD, VMware ESX/ESXi, and Hyper-V
o Strong network security skills that include hands-on experience with Checkpoint, Cisco, Juniper, and Blue Coat (along with the appropriate certifications, e.g. CISSP, CCSE, GCFW, JNCIS-SEC/JNCIP-ENT, GCIH).
o Advanced level network technology certifications (e.g. CCNP, CCIE, CCSP, JNCIE, etc).
o Strong understanding of network security measures (e.g. firewall, proxy servers, anti-virus, anti-malware, spam).
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