Cisco Product Operations Manager - CloudSecurity in San Francisco, California

Product Operations Manager - CloudSecurity

  • Location: San Francisco, California, US

  • Additional Location(s) San Jose, California, US

  • Area of Interest Business Development

  • Job Type Professional

  • Technology Interest Cloud and Data Center, Security

  • Job Id 1233661

The Business Entity

We’re an agile, fun, passionate upstart culture within Cisco—balancing collaboration and integration with autonomy and innovation—to deliver the most effective solution to our customers’ problems. The unique mix of our disruptive approach to security and Cisco’s industry dominance surpasses what any other security startup could ever achieve on its own.


The Product Operations Manager will be a key member of the Cisco cloud security product team, responsible for enabling new product launches by driving operational readiness and optimizing the operations and scalability of existing products. This individual will be a key interface between the product organization and launch stakeholders. Successful candidates will be able to work cross-functionally, identify business requirements, drive alignment among stakeholders, and deliver products to market.


You will lead the operational process of launching new products into the marketplace. This means defining and configuring new offers (packaging, price lists, discounting, SKUs), socializing offers with key stakeholders (marketing, sales, finance, support, operations), and working cross functionally to drive the delivery of new products to market.

In many instances, you will need to partner with other product teams within Cisco to build and launch joint offers.

You will play an important role in training the field (sellers and partners) about the new offer. Additionally, you will monitor the health of launches and optimize and support offers over their lifecycle. This includes defining launch success metrics, identifying and resolving issues, and answering and resolving product inquiries, and supporting seller requests.

Managing the deals desk along with the finance team is an important responsibility of this role which will require building a deeper understanding of the product, the market conditions and competitive environment.

Who you'll work with:

This role reports into the Cisco cloud security product organization and will work cross functionally throughout the Cisco organization. You will have exposure to key functional areas (Product, Marketing, Sales, Finance, Support, and Operations teams, amongst others) and gain understanding into what it means to deliver SaaS solutions to market at scale.

Required skills and experience:

  • Ability to think independently and drive projects.

  • Results oriented with ability to identify issues and solve problems.

  • Organized and process oriented, with attention to detail.

  • Project management experience a plus.

  • Possess technical acumen and the ability to translate business needs into system requirements. Business analyst experience a plus.

  • A team player with the ability to work cross functionally with both technical and non-technical audiences.

  • Possess strong written and verbal communication skills.

  • 3-5 years’ work experience in a technical business environment.

Why Cisco

We connect everything: people, processes, data, and things. We innovate everywhere, taking bold risks to shape the technologies that give us smart cities, connected cars, and handheld hospitals. And we do it in style with unique personalities who aren't afraid to change the way the world works, lives, plays and learns.

Why Cisco Cloud Security

Cisco Cloud Security enables you to securely adopt the cloud and better manage security for the way the world works today. It protects users against threats anywhere they access the internet and secures your data and applications in the cloud. You can also leverage the cloud to enhance security through simplified policy management and dynamic threat intelligence. With Cisco Cloud Security, you gain complete visibility into internet activity across cloud applications, all office locations, and roaming devices, plus faster threat detection and response. Cisco Cloud Security provides an  effective security platform that is open, automated, and easy to use. And it’s backed by industry-leading threat information delivered by the Cisco Talos security intelligence and research group.

We Are Cisco.

Cisco is an Affirmative Action and Equal Opportunity Employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, gender, sexual orientation, national origin, genetic information, age, disability, veteran status, or any other legally protected basis.