Cisco 1228044 - Customer Support Engineer, Data Center Storage and HyperConvergence Infrastructure in San Jose, California
1228044 - Customer Support Engineer, Data Center Storage and HyperConvergence Infrastructure
Location: San Jose, California, US
Area of Interest Engineer - Network
Job Type Professional
Technology Interest Cloud and Data Center
Job Id 1228044
What You'll Do
Technical Services is team of extraordinary technical experts whose #1 focus is to help customers deploy and operate their networks effectively, while delivering the best possible customer experience. Your success is validated through excellent financial results, growing customer satisfaction metrics, industry recognition, and employee satisfaction scores. Cisco's Technical Assistance Center (TAC) is aligned to three geographic regions; together, they form one global, borderless TAC.
Who You'll Work With
We are the first to be confronted by challenges and issues with new equipment and tools in the field. You will provide high-energy support to our customers, partners, account teams, and other engineers. With a technology runway that never ends, opportunities to develop your depth, breadth and diversity of technology expertise are second to none! As a team member on the Data Center Global TAC team, you will further specialize in:
… and other new technologies.
Who You Are
You're the connection to Cisco customers and will build relationships while solving issues, managing expectations, and leaving the customer feeling valued.
You are someone who is continually developing your knowledge of networking products and protocols to provide support in your designated technology focus area
You'll effectively utilize databases of existing issues, debugging tools and lab simulations to analyze problems and identify solutions
You love sharing knowledge to build relationships, and effectively solve problems both alone and as part of a team.
You have a Bachelor’s Degree with masters preferred in a technical field with 8+ years experience in technical role
Minimum of 4 years’ experience in hyper convergence storage (and other storage technologies), VMware, vSphere and UCS (Unified Computing Systems).
Innate crisis management skills and ability to handle critical customer issues/problems
You have experience interacting with customers or in a client facing role with excellent verbal and written communication skills
Dedication and the tenacity to resolve complex technical problems, multitask, and be dedicated to customer success
CCNP or CCIE certification
MCSE or VCP Certifications a plus
Knowledge of products within: Data Center, Routing/Switching, HP/IBM/Dell Server Support
Experience solving problems using wireshark is a plus
Programming skills (Python, Ruby, C, C++, Linux, Shell Scripting)
Flash storage experience is a plus
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