Cisco Business Operations Manager, Digital Business in San Jose, California
Business Operations Manager, Digital Business
Location: San Jose, California, US
Area of Interest Business Strategy and Operations
Job Type Professional
Technology Interest Internet of Everything
Job Id 1228516
What You Will Do
Digital Business Architecture drives to deliver Business Capabilities, Engagement & Enablement for Cisco Sales / Services in Coverage, Crediting, Compensation & Reporting areas. We partner to enable our business partners to drive Cisco’s product, service and program strategies for our customer and partners.
As the Sales coverage, crediting, compensation (SC3) team we are focused on delivering value for stakeholders with great speed and excellence. Our execution of projects follow Agile & Hybrid Methodologies. We are high-performance team focused on our stakeholders automation requirement to complement process. Our major focus is always on Transformational & XaaS projects, but we also includes stretch assignments in RTB (Run the Business) & OTB (Optimize the Business) areas. In this role:
You will drive seamless operationalization of next generation of business models and software areas whilst ensuring comp automation. You will influence the execution design to ensure impacts to stakeholders are minimized while accelerating Cisco's ability to go-to-market with new XaaS offers of existing BU’s and the newly acquired companies.
You will provide program/project management and ensure operational readiness is achieved for Cisco's SC3 functions.
You will evaluate solutions in the light of operational impacts and influence to enhance the quality of capability delivery and stakeholder experience
You will solve challenging situations in definition/validation of end to end operational processes integrated with business capabilities.
You'll proactively identify and manage Risks & Roadblocks effectively
You will be a positive impact to the organization by driving metrics, metric analysis and deep dives to root cause and suggest corrective actions in case of issues/unfavorable deviations from target success criteria.
Who You will Work With
You will lead to craft and deliver significant improvement to Cisco’s operation capabilities, while gaining a high level of influence and building relationship with key business and IT stakeholders in order to shape and deliver goals and objectives. You value partnership and possess the ability to quickly develop and champion cross-functional relationships. You can deeply understand, resolve and communicate quasi-technical and business issues to individuals and groups up and down the organization stack.
Who You Are
You are creative and passionate about implementing innovative solutions that will drive business success and solve real-world operational problems. You are a self-starter and strive to function effectively in an energetic, rapidly changing environment, while maintaining excellent organizational skills, focus and attention to detail.
You have an eye for detail as well as the big picture
You are passionate about transforming operations and take pride in exceeding Stakeholder expectations
Skills in directing federated teams comprised of direct, matrixed, and 3rd parties reports
Bachelor’s degree or equivalent, master degree preferred.
Requires a track record of responsibility for managing multiple programs and/or medium or large functional teams
Typically requires 10+ years working experience in a combination of business or IT consulting, business operations or integration role, and operations management roles.
Fluency in operational disciplines (Program management, process improvement, change management, systems management, etc) with practical experience in managing operations
Possess Excellent Written and Verbal interpersonal skills
Domain expertise in Sales Credit/Compensation
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