Cisco Implementation Engineer in Tulsa, Oklahoma

Implementation Engineer

  • Location: Tulsa, Oklahoma, US

  • Area of Interest Technical Support

  • Job Type Professional

  • Technology Interest Collaboration, Video

  • Job Id 1236498

Job Description

We are seeking a versatile individual who can work in a fast-paced, customer & technical support environment. The position is responsible for coordination of customer turn-up activities for our BroadCloud PBX (hosted VOIP solution). This includes direct phone- and email-based interaction with end-users to coordinate actions and provide guidance to ensure customer readiness and a smooth service implementation experience.

ESSENTIAL DUTIES AND RESPONSIBILITIES:

Manage service orders, ticket creation and coordination of implementation setup calls

Answer reactive helpdesk & customer support inquiries via phone & email

Monitor, coordinate and track implementation activities/milestones

Coordinate LNP activities related to customer implementation

MINIMUM REQUIREMENTS:

EDUCATION & CERTIFICATIONS:

Technical degree, technical certification, or equivalent experience of 5+ years in telecom call center, customer service environment or technical support

SKILLS, KNOWLEDGE & ATTRIBUTES:

Excellent verbal, written and interpersonal communication skills

Customer service soft skills are a must

Customer project management is a plus

EXPERIENCE:

Telecom service delivery, customer or technical support environment

Customer service and support methods & procedures

5+ years in a telecom call center, providing customer service or technical support

Cisco is an Affirmative Action and Equal Opportunity Employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, gender, sexual orientation, national origin, genetic information, age, disability, veteran status, or any other legally protected basis.