Cisco Data Scientist - Business Insight Manager in Singapore

Data Scientist - Business Insight Manager

  • Location: Singapore

  • Area of Interest Business Strategy and Operations

  • Job Type Professional

  • Technology Interest Big Data, Analytics

  • Job Id 1226815

What You’ll Do

As a part of this dynamic and fast-paced team, the Business Insights Manager will identify and define opportunities to integrate data science into sales, partner, and customer experience. You will work across all levels of the organization and be involved in establishing a vision for how data science can help achieve business objectives, building a strategy, establishing realistic roadmaps, and helping to define the success of the team's initiatives. Drawing from both your business-facing skills and your technical aptitude, collaborator and lead driving the goals and requirements for the data science team.

Essential Responsibilities and Deliverables

  • Identify business opportunities to use data science to help support organizational goals by working with product business units, sales, services, and marketing.

  • Understand and represent the capabilities of the team to constituents across Cisco in a non-technical, comprehensible manner.

  • Share business-relevant, data-driven insights with product owners and other key partners

  • Work with global cross-functional teams to identify and streamline processes to improve the partner, sales and customer experience.

  • Expert on customer success industry best practice and establish a deep understanding of omni-channel marketing capabilities and tools.

  • Effectively communicate and document business requirements, workflows and other processes.

  • Develop business cases to support incremental focus and investment.

Who You'll Work With

The Digital Experience and Analytics (DE&A) organization within Cisco's Global Virtual Sales & Customer Success division plays a leadership role in transforming Cisco to thrive as a digital business in today’s consumption-driven market. The team develops and implements groundbreaking analytics models and intelligent automation to transform Cisco into a data-driven digital organization.

With broad-based digital expertise, we are uniquely qualified to address the evolving expectations of today’s connected customers and partners, along with Cisco sellers. Using real-time connected data, machine learning and automation, across monetization models, the team enables Cisco sellers and partners to deliver a powerful, personalized experience—throughout the entire customer lifecycle.

With customer health and retention as the ultimate goal, DE&A is focused on providing customers with an immersive digital experience with Cisco. This in turn drives improvements in recurring revenue, cost savings and sales effectiveness for Cisco and its partners. By creating the best digital customer experience possible, DE&A transforms and optimizes how Cisco serves its customers.

Who You Are

Minimum Qualifications, Knowledge, and Skills

  • Bachelor's degree in Computer Science, Engineering, Mathematic, Data Science or equivalent; MBA a plus.

  • You have 8+ years business analysis experience, with 2+ years in management consulting.

  • You ideally have 4+ years experiences in cross-functional, global and high complexity projects.

  • Strong analytical skills - comfortable with manipulating data and being able to tell the story behind the data.

  • Working experience with Business Intelligence Reporting & visualization platforms with an ability to create data visualizations and dashboards is required (Tableau, DOMO, MicroStrategy, etc.)

  • Coding skills. Experience using computer languages (Python and/or R skills are a plus) to manipulate data and draw insights from large data sets.

  • Experience working with and creating data architectures and ability to analyze complex program, process and tool requirements.

  • Excellent written and verbal communication, with the ability to communicate clearly to both non-technical and technical audiences.

  • Experience preparing business cases, documentation and driving requirements with global stakeholders.

  • Great teammate with a positive can-do attitude; energetic and enthusiastic.

  • 2+ years product management experience.

  • Knowledge of data science techniques and methods.

Personal Attributes

  • Self-starter who is passionate about content, digital channels, platform automation, data analytics ground breaking technology and driving change.

  • Has a strong sense of ownership, loves turning ambiguity into real outcomes, strong collaborator across functions and matrixed teams, embraces the belief that leadership happens from all levels.

  • Self-motivated, articulate, possess excellent verbal and written communications skills, and have the ability to anticipate business needs.

  • Troubleshooting and creative problem solving skills.

  • Ability to work and thrive in a fast-paced environment, learn rapidly and master diverse web technologies and techniques.

  • Strong organizational skills to juggle multiple tasks within the constraints of timelines and budgets.

  • Strong interpersonal and teamwork abilities.

  • Comfortable in a cross-functional and fast paced environment.

  • Possess ability to set priorities and follow-through.

  • Accountability for measureable results.

Why Cisco

We connect everything: people, processes, data, and things. We innovate everywhere, taking bold risks to shape the technologies that give us smart cities, connected cars, and handheld hospitals. And we do it in style with unique personalities who aren’t afraid to change the way the world works, lives, plays and learns. We are thought leaders, tech geeks, pop culture aficionados, and we even have a few purple haired rock stars. We celebrate the creativity and diversity that fuels our innovation. We are dreamers and we are doers.

We Are Cisco.

Cisco is an Affirmative Action and Equal Opportunity Employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, gender, sexual orientation, national origin, genetic information, age, disability, veteran status, or any other legally protected basis.