Cisco Services Marketing Manager in Singapore

Services Marketing Manager

  • Location: Singapore

  • Additional Location(s) Sydney, Melbourne

  • Area of Interest Marketing and Communications

  • Job Type Professional

  • Technology Interest *None

  • Job Id 1230200

What you'll do

This role will lead the development and execution of the services marketing plan for Cisco across Asia Pacific and Japan (APJ) and work with designated colleagues.

You will report to the global Services marketing leader and operate within the APJ marketing team.

The role includes the following responsibilities in support of Cisco’s second largest business:

  • Support and maintain the omni channel journeys for the services buyer

  • Work with the regional omni-channel manager to build the customer omni- channel journey and touch point strategy for services

  • Lead the formulation and steer the execution of the services marketing plan in support of the company’s services leadership and growth targets

  • Engage with country sales leaders to understand business priorities, ensure they are reflected and supported in the country services marketing plan and communicate our marketing capability, strategy and execution in support of the business goals

  • Working closely with country marketing leaders, lead topic input into country marketing plans to drive awareness and demand for Cisco services in achievement of engagement, sales qualified leads and bookings influence targets. Ensure services is integrated across all programs

  • Working closely with global marketing colleagues, implement marketing campaigns to engage prospects and customers with compelling content and guide them along a journey of education, solution exploration and selection, using digital, social and face-to-face marketing interactions

  • Create compelling locally relevant content as needed using templates and guidelines to adhere to brand, journeys, targeted personas and creative platform guidelines

  • Conduct regular content audits to ensure relevance to customer needs, re-purposing and refreshing content on an ongoing basis as needed

  • Oversee content quality, messaging performance and optimization

  • Measure, analyze and share content performance to ensure effective and relevant campaigns that respond to customer and prospect needs and priorities

  • Test the content to ensure that it is impactful with Cisco's audience.

  • Actively monitor content that is available or under development both globally and in other countries.

Who you'll work with

Today’s competitive business environment has changed the game for our customers and we need to help them realize success. Our goal is to create and build innovative experiences and powerful new tools that will help our customers achieve business value faster. Cisco’s mission is powerful – reinventing networks, building foundational security, embracing a multi-cloud world, unlocking the power of data, and enhancing the employee and customer experience. The Services Marketing manager role is responsible for ensuring and maintaining a deep understanding of the challenges and needs of our customers’ business priorities and for creating and adapting engaging content to drive awareness and demand for Cisco Services.

Who You Are

We are looking for a committed and experienced professional who can demonstrate a creative and effective approach to communicating Cisco’s unique and compelling value in helping customers succeed. You should have a good understanding of the IT Services industry, market trends and the competitive environment and a good appreciation of customer challenges and needs. Our ideal candidate will have 10+ years of professional marketing experience in the technology industry, and should be able to demonstrate:

  • Ability to collaborate and work under pressure in a fast-paced matrixed organization

  • An established track record of developing impactful marketing content from conception through to execution

  • Experienced in all stages of creating a successful content campaign i.e. planning, strategy, execution and distribution

  • Strategic and tactical expertise in social media

  • Experienced in copywriting and editing whilst adhering to brand and tone of voice guidelines

  • Excellent organization and project management skills (editorial calendars, deadlines, vendor/agency management, budgets)

  • Ability to operate with a high degree of autonomy

  • Comfortable collaborating with global/regional/local colleagues as part of a physical or virtual team

  • Self-motivated and has the ability to motivate and influence others

  • 5+ years of professional content writing and marketing experience in the technology industry (either B2B or B2C)

  • Fluent in English

Why Cisco

At Cisco, each person brings their unique talents to work as a team and make a difference.

Yes, our technology changes the way the world works, lives, plays and learns, but our edge comes from our people.

We connect everything – people, process, data and things – and we use those connections to change our world for the better.

We innovate everywhere - From launching a new era of networking that adapts, learns and protects, to building Cisco Services that accelerate businesses and business results. Our technology powers entertainment, retail, healthcare, education and more – from Smart Cities to your everyday devices.

We benefit everyone - We do all of this while striving for a culture that empowers every person to be the difference, at work and in our communities.

*LI-APJ-LB1

Cisco is an Affirmative Action and Equal Opportunity Employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, gender, sexual orientation, national origin, genetic information, age, disability, veteran status, or any other legally protected basis.